If you are wiring a speech model into Asterisk, the first real decision is how audio leaves the call. AudioSocket gives you a plain TCP stream of 8 kHz PCM and hands you responsibility for timing. The newer WebSocket channel driver carries most codecs and does the...
A speech-to-text engine will hand your contact center software a full sentence even when the caller said nothing at all. If that transcript reaches a model holding tools, the agent can transfer a call, cancel an order or write to your CRM on the strength of words that...
The FCC’s Know-Your-Upstream-Provider proposal stops taking comments today, 10 August 2026. If it becomes a rule, three things change for outbound teams: attestation levels get written into the regulations instead of living in an industry document,...
ICTContact keeps every campaign asset in one place: voice recordings, IVR prompts, survey questions, fax documents, message templates and contact lists. You upload a file once, and any campaign in your tenant can reuse it. Nothing is shared across tenants, and roles...
Auto dialer software places calls from a contact list on its own and hands the answered ones to your agents. ICTContact runs this on Asterisk, so one campaign can work through thousands of numbers, tell a live person from a voicemail box, and connect only the real...
Building an AI voice agent no longer needs a developer. You describe the job in ordinary sentences, point the system at your existing procedures, and it starts answering calls. That part became easy this year. What didn’t become easy is everything after it:...
By mid 2026, AI phone agents handle close to 40 percent of Tier-1 customer calls at large enterprises. Two in five callers at companies like Cigna, Comcast, and UnitedHealth Group get their answer from software before a human ever joins. That stat comes out of this...
Security firm Varonis has gone public with Rogue Agent, a flaw in Google’s Dialogflow CX that let a single malicious code snippet hijack every AI agent in a cloud project. The bug is fixed now, but the disclosure raises a hard question for anyone running...
AI voice agents work best in 2026 when they own a clear slice of the call. The pattern that actually delivers: an AI persona greets the caller, reads intent, checks the CRM, and either resolves the request end to end or hands a fully briefed human the context. Pair...
Synthetic-voice fraud has crossed from lab demo into everyday attacks, and about one in three US consumers now report encountering a cloned or AI-generated voice used to deceive. Your best defense isn’t one tool. It’s a layered stack: voice biometrics to...
