ICTContact is a Smart Predictive Auto Dialer software that has all the features and built-in capabilities to process multiple simultaneous automatic calls, play recorded message prompts and transfer call to agents if the recipient wants to transfer by pressing some DTMF key. ICTContact is the best auto dialer software in the market starting as low as $299. Here is pricing and packages information of ICTContact .

ICTContact is an Asterisk based Auto Dialer software that supports unified communications, multi-tenancy, scalability, and multi-technology. ICTContact is a smart automatic dialer software that can communicate between cell phones, PSTN, and VoIP phones by dialing the phone number automatically. Once the communication has been established, the telephone autodialer will transmit data that is digital like the sms or will play audio (voice) messages to the respective called party.

autodialer software

Business Scenarios

ICTContact one of the best auto dialer that is designed for Business to Business (B2B) telemarketing and B2B auto dialer for lead generation through voice broadcasting, Fax blasting, SMS messaging and Email marketing. It supports many business scenarios which includes (but not limited to):
Automated B2B Telemarketing
Call Center Solution with Auto Dialer
IVR Surveys
Polling Auto Dialer
Interactive Voice Broadcasting
Appointment Reminder
Custom IVR Designer
Outbound Predictive Dialer
Political Voice Broadcasting
Emergency Notification system

See a full list of features and common uses of ICTContact.

Auto Dialer Techniques

From making calls to connect between 2 points to playing recorded messages are some the forms of how auto dialers work. Though, it can acquire several forms. It can be a simple Voice broadcasting to Smart predictive dialing. Following are few of the important telephony concepts related to auto dialers that will help you to compare features of ICTContact with voice broadcasting and telephone autodialer software. All of the below dialing techniques can be converted to an auto dialing technique by replacing human attendants at the calling terminal with an auto dialer software. For example, predictive dialer can be called predictive auto dialer and so on. Following auto dialer techniques are arranged in order of increasing complexity:

predictive dialer

Voice Broadcasting: It allows you to deliver a message that has been pre-recorded to answering machines and live call answers by humans. If a new call status is mentioned, such as busy, away, etc then the phone systems have the capability to schedule the call for another time and date. Messages that are simple can be delivered to the recipient or an IV script is presented to the recipient that can accept responses from touch gadgets.

Preview dialer: by this, the phone assistants can view the information of the call, before even placing the call. The assistant has a free choice to decide whether he wants to initiate the call or not by this awesome technique.

Progressive dialer: it has an added advantage. The phone assistant can view the caller information on the same time the caller is dialing the number. However, the caller can only view the information for just few seconds and can also not stop call from connecting or proceeding. This is commonly referred as Force Preview Dialing.

Predictive dialer: This technique uses various techniques to minimize the time between dialing and further connecting the call to live agents. This technique allows phone agent to dial several phone numbers at the same time. Once the call is answered, predictive dialer tries to connect to the agents. However, the recorded messages that are played to the recipient when they answer the call are simple recording or IVR asking them to press some digit on their phone.

Smart predictive dialer: This is similar to predictive dialer except that the voice messages are not the simple ones. Smart predictive dialer plays personalized messages using custom variables, text-to-speech and recorded messages when recipient answers the call. On some key press by recipient (usually key 1), smart predictive dialer connects call to the agent for further communication.