The Press 1 Campaign is one of the most effective telemarketing solutions for businesses looking to engage a targeted contact list. Also known as Interactive Voice Broadcasting, it is easy to set up and run. The campaign automatically dials contacts from your list,...
IVR, or Interactive Voice Response, is an automated telephony system that interacts with callers using voice prompts and keypad inputs. It enables callers to navigate options and reach the appropriate department without a live agent. By automating call routing, IVR...
In today’s digital age, customers expect to be able to interact with businesses in a variety of ways. They want to be able to call, email, chat, and social media message businesses whenever they need to. Call center software can help businesses meet these...
Contact center software is a suite of tools that helps businesses manage their customer interactions. It can be used to handle inbound and outbound calls, emails, chat, and social media messages. Contact center software can help businesses improve customer...
We are pleased to announse the release of ICTContact Version 1.0.6 which is unified communications solutions for contact centers and CRM offering verity of communications technologies and integerations options ICTContact 1.0 Features 1: General Unified communication...
IVR campaign dials a number from the contact list, on answer by the recipient, play recorded message and if the recipient presses the key, it leads the recipient to a live agent for further call handling. Users can make an Inbound campaign. This sort of campaign works...
