Welcome To ICTContact
ICTContact is advance contact center software featuring omni channel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration and multi tenant and white label support suitable for contact centers, call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Enterprise Edition
ICTContact Enterprise Edition is an agent based communication solution that has been designed for organizations to market their products and services through ICTContact contact center software.
Following are pricing information
ITSP
ICTContact Service Provider Edition has been designed for Internet Telephony Service Providers ITSP to offer cloud based call center services or contact center services to their customers organizations or individuals from their own platform. Following are pricing information
Cloud
We have setup ICTContact on Cloud which enables you to setup cloud based contact center services with ease and without any difficulty . ICTContact contact center software offers agent based smart inbound as well as outbound dialing capabilities on the cloud platform
ICTContact Covers All modes of Communication
OUTBOUND COMMUNICATION
ICTContact unified Agent based dialer originate calls toward remote destinations and perform required operations and actions accordingly
INBOUND COMMUNICATION
ICTContact , the unified agent based dialer can be activated to support inbound calling mode too, with inbound mode enabled , all campaign can receive incoming calls on published DID numbers
DYNAMIC COMMUNICATION
ICTContact offer Rest Api to integrate ICTContact with third party applications to automate business processes
Top 3 Reasons Why you
Should Select ICT Contact
Unified & Omni Channel Communications
ICTContact is advance contact centre solution featuring Omni channel communciations , unified communications, Collobroation, CRM Operations and CRM business automation and integration supporting Voice, SMS, Email , Whatsapp and Messaging technologies
STABLE & SCALABLE
ICTContact contact center software is mature and feature rich contact center product, It is in production from last 15 years and scalable to add multiple additional nodes to support thousands of contact center agents.
INNOVATIVE FEATURES
Advance Communications technologies | Unified communications based dialer features | CRM integration and business automation
ICTContact Features
Omni-channel communications
Multi-Tenant contact center
Outbound Call Center
InBound Call Center
Integration
Administration
Internationalization
Call Monitoring & Control
Reports
Contact Management
Law Compliance
Performance & Scalability
ICTContact Support
Guides
ICTContact contact center provides well written user guides to its users in the for of Guides and Manuals
Videos
ICTContact contact center provides Walkthrough Videos of its panel to its users as live demonstration
Screenshots
ICTContact contact center provides Screenshots of its control panel to its users to increase usability
Latest Blogs
ICTContact: Asterisk Based Contact Center for Seamless Voice Support
Businesses now need smart and flexible contact center solutions to provide live, customized, and uninterrupted voice assistance since customer expectations are at an all-time high. Traditional systems frequently lack flexibility, automation, and...
Unifying Communication Channels: How ICTContact Delivers Omnichannel Excellence with Built-in CRM
In today’s fast-paced digital landscape, businesses are continually striving to deliver superior customer experiences, a task that requires managing customer interactions across various communication channels efficiently. As customers become increasingly...
Unlocking Potential: ICTContact Multi-Tenant Contact Center Software for Modern Businesses
In today's fast-paced business landscape, effective communication is paramount. Companies are increasingly relying on advanced technology to manage customer interactions efficiently. One such innovative solution is ICTContact's multi-tenant contact center...