Unified Communications
Contact Center SoftWare
 
Setting Up New Standards in Contact Center Industry
Welcome To ICT Contact
ICTContact is advance contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support, inbound and outbound communications, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent based progressive dialing capabilities. It enables service providers to offer a wide range of contact center services to their users. It can be scaled to support thousands of agents also it fits most of the inbound / outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Enterprise Edition
ICTContact Enterprise Edition is an agent based communication solution that has been designed for organizations to market their products and services through ICTContact .
Following are pricing information
ITSP
ICTContact Service Provider Edition has been designed for Internet Telephony Service Providers ITSP to offer cloud based call center services to their customers organizations or individuals from their own platform. Following are pricing information
Cloud
We have setup ICTContact on Cloud which enables you to setup cloud based contact center with ease and without any difficulty . ICTContact offers agent based smart inbound as well as outbound dialing capabilities on the cloud platform
ICTContact Covers All modes of Communication
OUTBOUND COMMUNICATION
INBOUND COMMUNICATION
DYNAMIC COMMUNICATION
Top 3 Reasons Why you
Should Select ICT Contact
UNIFIED COMMUNICATION
ICTContact is advance contact centre solution featuring progressive dialing, multi tenant, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies
STABLE & SCALABLE
INNOVATIVE FEATURES
ICT Contact Features
Unified Contact Center
Multi-Tenant
Outbound Call Center
InBound Call Center
Integration
Administration
Internationalization
Call Monitoring & Control
Reports
Contact Management
Law Compliance
Performance & Scalability
ICT Contact support
Guides
Videos
Screenshots
Latest blog
ICTContact vERSION 1.6 RELEASED, aN Advance contact center softare
Pleased to announce the release of ICTContact Version 1.6.0, An Advance contact center software . Following are new features offered with ICTContact Version 1.6.0 . Preview dialing mode support Manual dialing mode support Advance...
Contact Center Software Market Emerging Trends in Year 2028
The most recent edition of the 2021 market report on Contact Center Applications Market contains 121 market data tables, maps, graphs, and statistics that are simple to understand and feature in-depth analysis. The Coronavirus Pandemic (COVID-19) has had a...
Innovation in Outbound Dialer Software Emerging & Trends
This article will help to understand why and how the demand is growing again, as well as how smart businesses are using dialers. And there are tips on how to remain competitive in the face of technical advances, policies, and best practises for outbound and...
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