Advance
Contact Center Software
Setting Up New Standards in Contact Center Industry
Welcome To ICTContact
ICTContact is advance contact center software featuring omni channel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration and multi tenant and white label support suitable for contact centers, call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing as well as progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents also it fits most of the inbound/outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Enterprise Edition
ICTContact Enterprise Edition is an agent based communication solution that has been designed for organizations to market their products and services through ICTContact contact center software.
Following are pricing information
ITSP
ICTContact Service Provider Edition has been designed for Internet Telephony Service Providers ITSP to offer cloud based call center services or contact center services to their customers organizations or individuals from their own platform. Following are pricing information
Cloud
We have setup ICTContact on Cloud which enables you to setup cloud based contact center services with ease and without any difficulty . ICTContact contact center software offers agent based smart inbound as well as outbound dialing capabilities on the cloud platform
ICTContact Covers All modes of Communication
OUTBOUND COMMUNICATION
INBOUND COMMUNICATION
DYNAMIC COMMUNICATION
Top 3 Reasons Why you
Should Select ICT Contact
Unified & Omni Channel Communications
ICTContact is advance contact centre solution featuring Omni channel communciations , unified communications, Collobroation, CRM Operations and CRM business automation and integration supporting Voice, SMS, Email , Whatsapp and Messaging technologies
STABLE & SCALABLE
ICTContact contact center software is mature and feature rich contact center product, It is in production from last 15 years and scalable to add multiple additional nodes to support thousands of contact center agents.
INNOVATIVE FEATURES
Advance Communications technologies | Unified communications based dialer features | CRM integration and business automation
ICTContact Features
![Unified Contact Center](https://ictcontact.com/wp-content/uploads/2019/12/contact-center.png)
Omni-channel communications
![Multi-Tenant](https://ictcontact.com/wp-content/uploads/2019/12/agent-based.png)
Multi-Tenant contact center
![Outbound Call Center](https://ictcontact.com/wp-content/uploads/2019/12/outbound.png)
Outbound Call Center
![InBound Call Center](https://ictcontact.com/wp-content/uploads/2019/12/call-center.png)
InBound Call Center
![Integration](https://ictcontact.com/wp-content/uploads/2019/12/automatic-dailing.png)
Integration
![Administration](https://ictcontact.com/wp-content/uploads/2019/12/contact-center.png)
Administration
![Internationalization](https://ictcontact.com/wp-content/uploads/2019/12/live-reporting.png)
Internationalization
![Call Monitoring & Control](https://ictcontact.com/wp-content/uploads/2019/12/call-monotoring.png)
Call Monitoring & Control
![Reports](https://ictcontact.com/wp-content/uploads/2019/12/queue.png)
Reports
![Contact Management](https://ictcontact.com/wp-content/uploads/2019/12/broadcasting.png)
Contact Management
![Law Compliance](https://ictcontact.com/wp-content/uploads/2019/12/custom-ivr.png)
Law Compliance
![Performance & Scalability](https://ictcontact.com/wp-content/uploads/2019/12/prsonal-automated-c.png)
Performance & Scalability
ICTContact support
Guides
ICTContact contact center provides well written user guides to its users in the for of Guides and Manuals
Videos
ICTContact contact center provides Walkthrough Videos of its panel to its users as live demonstration
Screenshots
ICTContact contact center provides Screenshots of its control panel to its users to increase usability
Latest blog
How Are Modern Call Center Software Solutions Enhancing Productivity and Performance?
In the fiercely competitive business environment, standing out from the competition is paramount for organizations. A key strategy to achieve this is through exceptional customer service, which involves building strong relationships and ensuring positive...
Why Asterisk Contact Center Software Is the Ideal Solution for Small and Medium-Sized Enterprises
In the dynamic landscape of modern business, Small and Medium-Sized Enterprises (SMEs) face unique challenges in managing customer interactions effectively. A robust contact center solution is essential for delivering superior customer service, improving...
What You Don’t Know About Advanced Contact Center Software Could Be Costing You Customers
In today's hyper-connected world, customer experience (CX) is the battleground for brand loyalty. Think about your own experiences – a single frustrating interaction with a contact center can sour your perception of an entire company. For businesses, then,...