Unified Communications
Contact Center SoftWare
Setting Up New Standards in Call Center Industry
Welcome To ICT Contact
ICTContact is advance contact centre solution featuring progressive dialing, multi tenant, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent based progressive dialing capabilities. It enables service providers to offer a wide range of contact center services to their users. It can be scaled to support thousands of agents also it fits most of the inbound / outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Enterprise Edition
ICTContact Enterprise Edition is an agent based communication solution that has been designed for organizations to market their products and services through ICTContact .
Following are pricing information
ITSP
ICTContact Service Provider Edition has been designed for Internet Telephony Service Providers ITSP to offer cloud based call center services to their customers organizations or individuals from their own platform. Following are pricing information
Cloud
We have setup ICTContact on Cloud which enables you to setup cloud based contact center with ease and without any difficulty . ICTContact offers agent based smart inbound as well as outbound dialing capabilities on the cloud platform
ICTContact Covers All modes of Communication
OUTBOUND COMMUNICATION
INBOUND COMMUNICATION
DYNAMIC COMMUNICATION
Top 3 Reasons Why you
Should Select ICT Contact
UNIFIED COMMUNICATION
ICTContact is advance contact centre solution featuring progressive dialing, multi tenant, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies
STABLE & SCALABLE
INNOVATIVE FEATURES
ICT Contact Features
Unified Contact Center
Multi-Tenant
Outbound Call Center
InBound Call Center
Integration
Administration
Internationalization
Call Monitoring & Control
Reports
Contact Management
Law Compliance
Performance & Scalability
ICT Contact support
Guides
Videos
Screenshots
Latest blog
Innovation in Outbound Dialer Software Emerging & Trends
This article will help to understand why and how the demand is growing again, as well as how smart businesses are using dialers. And there are tips on how to remain competitive in the face of technical advances, policies, and best practises for outbound and...
Global Contact Center Software Future Trends and Market Scope
Type (Outbound, Inbound, Omni-channel), Implementation (Cloud, On-premise), Provider (Professional, Managed), End-user Company (IT and Telephony, Healthcare, Retail), and Geographically are divided in the Contact Center Software Market. The software of the...
Contact Center Software trends in the year 2021
This year, we've all experienced our share of challenges. But many contact centers have done more than simply adjust to these modifications by using technology that empowers their agents. They have faced them head-on and transformed operations to provide the...
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