Advance
Contact Center Software
Setting Up New Standards in Contact Center Industry
Welcome To ICTContact
ICTContact is advance contact center software featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support, inbound and outbound communications, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centers, call centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent based progressive dialing capabilities. It enables service providers to offer a wide range of contact center or call center services to their users. It can be scaled to support thousands of agents also it fits most of the inbound / outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Enterprise Edition
ICTContact Enterprise Edition is an agent based communication solution that has been designed for organizations to market their products and services through ICTContact contact center software.
Following are pricing information
ITSP
ICTContact Service Provider Edition has been designed for Internet Telephony Service Providers ITSP to offer cloud based call center services or contact center services to their customers organizations or individuals from their own platform. Following are pricing information
Cloud
We have setup ICTContact on Cloud which enables you to setup cloud based contact center services with ease and without any difficulty . ICTContact contact center software offers agent based smart inbound as well as outbound dialing capabilities on the cloud platform
ICTContact Covers All modes of Communication
OUTBOUND COMMUNICATION
INBOUND COMMUNICATION
DYNAMIC COMMUNICATION
Top 3 Reasons Why you
Should Select ICT Contact
UNIFIED COMMUNICATION
ICTContact is advance contact centre solution featuring unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies
STABLE & SCALABLE
ICTContact contact center software is mature and feature rich contact center product, It is in production from last 15 years and scalable to add multiple additional nodes to support thousands of contact center agents.
INNOVATIVE FEATURES
Advance Communications technologies | Unified communications based dialer features | CRM integration and business automation
ICTContact Features
Unified communications
Multi-Tenant contact center
Outbound Call Center
InBound Call Center
Integration
Administration
Internationalization
Call Monitoring & Control
Reports
Contact Management
Law Compliance
Performance & Scalability
ICTContact support
Guides
ICTContact contact center provides well written user guides to its users in the for of Guides and Manuals
Videos
ICTContact contact center provides Walkthrough Videos of its panel to its users as live demonstration
Screenshots
ICTContact contact center provides Screenshots of its control panel to its users to increase usability
Latest blog
Enhancing Customer Experience with Contact Center Software Solutions
In today's highly competitive business landscape, customer experience has become a key differentiator for organizations across industries. Providing exceptional customer service is no longer just a matter of meeting expectations; it's about exceeding them....
Exploring the Features and Benefits of software contact center solution
In today's fast-paced business landscape, customer service plays a pivotal role in maintaining customer satisfaction and loyalty. To meet the increasing demands of consumers, companies are turning to advanced technological solutions such as software contact...
Enhancing Customer Service Efficiency with Contact Center Software Solutions
In today's highly competitive business landscape, providing exceptional customer service has become paramount for organizations across industries. Customers expect quick and efficient support, and businesses must strive to meet these expectations to retain...