ICTContact Blogs
Comparison b/w ICTContact & ICTBroadcast
Both ICTBroadcast & ICTContact are unified communications dialing software solutions with focus on business automation, ICTBroadcast focus on full automation, it features robocalling, voice broadcasting, fax blasting, voice surveys as well as...
ICTContact Version 1.0.6 released, complete communications solution for contact centers and CRM
We are pleased to announse the release of ICTContact Version 1.0.6 which is unified communications solutions for contact centers and CRM offering verity of communications technologies and integerations options
CRM Integration
ICTContact offers smart WebRTC agent panel, real time call monitoring and control, reporting, call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a...
How to start a new agent campaign from ICTCRM
ICTContact is advance contact centre solution, It is progressive dialer and multi tenant application featuring CRM related buisness automation and integeration also it supports Voice, SMS, Email communications . ICTContact suites entrepreneurs as well as Service Providers. ICTContact offers smart webrtc agent panel, real time call monitoring and control, reporting , call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Progressive Mode support in ICTContact contact center software
ICTContacts Contact Center features progressive dialling mode support with WEBRTC based webphone support
Backup & Failover
ICTContact Contact Center software features regular backup and fail-over strategies to empower its business users to offer better services to their customers with confidence and quality
Security measures taken in ICTContact Contact Center software
ICTContact Contact Center deploy advance features and security measures to make it perfect and secure solutions available in market
Performance & Scalability of Contact Center
ICTContact Center is highly reliable, available and scale able contact center software solution capable to sustain under high loads
Law Compliance
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact
Leads / Contact Management in Contact Center Software
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact
Contact Center reporting, real time contact center statistics
ICTContact Contact center features both summarized as well as detailed reporting , call details records, logs as well as real time call monitoring and live statistics
Call monitoring and real time queue and agent statistics of ICTContact contact center
ICTContact Center features advance contact center monitoring, management and reporting features, it support queue and agent real time statistics as well as overall campaigns and system statistics
English
Arabic
Chinese (Simplified)
Dutch
French
German
Italian
Latin
Portuguese
Russian
Spanish