ICTContact Blogs

ICTContact Contact Center software features regular backup and fail-over strategies to empower its business users to offer better services to their customers with confidence and quality

ICTContact Contact Center deploy advance features and security measures to make it perfect and secure solutions available in market

ICTContact Center is highly reliable, available and scale able contact center software solution capable to sustain under high loads

ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact

ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact

ICTContact Contact center features both summarized as well as detailed reporting , call details records, logs as well as real time call monitoring and live statistics

ICTContact Center features advance contact center monitoring, management and reporting features, it support queue and agent real time statistics as well as overall campaigns and system statistics

ICTContact Contact Center software features multilingual support also it features multiple time zone support , each user can be configured custom time zone support

ICTContact contact center administration and management facilitate admins to manage users , manage queues and extensions also DID’s , ICTContact facilitates admin to manage and allocate his resources very well