On 6 January 2026 the FCC pushed the TCPA revoke-all rule back again, from 11 April 2026 to 31 January 2027. If you were racing a spring deadline, you just got a year. The catch is that the hard part was never the date. It’s that most contact centers keep...
If you are wiring a speech model into Asterisk, the first real decision is how audio leaves the call. AudioSocket gives you a plain TCP stream of 8 kHz PCM and hands you responsibility for timing. The newer WebSocket channel driver carries most codecs and does the...
A speech-to-text engine will hand your contact center software a full sentence even when the caller said nothing at all. If that transcript reaches a model holding tools, the agent can transfer a call, cancel an order or write to your CRM on the strength of words that...
The FCC’s Know-Your-Upstream-Provider proposal stops taking comments today, 10 August 2026. If it becomes a rule, three things change for outbound teams: attestation levels get written into the regulations instead of living in an industry document,...
ICTContact keeps every campaign asset in one place: voice recordings, IVR prompts, survey questions, fax documents, message templates and contact lists. You upload a file once, and any campaign in your tenant can reuse it. Nothing is shared across tenants, and roles...
Auto dialer software places calls from a contact list on its own and hands the answered ones to your agents. ICTContact runs this on Asterisk, so one campaign can work through thousands of numbers, tell a live person from a voicemail box, and connect only the real...
