If you are wiring a speech model into Asterisk, the first real decision is how audio leaves the call. AudioSocket gives you a plain TCP stream of 8 kHz PCM and hands you responsibility for timing. The newer WebSocket channel driver carries most codecs and does the...
A speech-to-text engine will hand your contact center software a full sentence even when the caller said nothing at all. If that transcript reaches a model holding tools, the agent can transfer a call, cancel an order or write to your CRM on the strength of words that...
The FCC’s Know-Your-Upstream-Provider proposal stops taking comments today, 10 August 2026. If it becomes a rule, three things change for outbound teams: attestation levels get written into the regulations instead of living in an industry document,...
ICTContact keeps every campaign asset in one place: voice recordings, IVR prompts, survey questions, fax documents, message templates and contact lists. You upload a file once, and any campaign in your tenant can reuse it. Nothing is shared across tenants, and roles...
Auto dialer software places calls from a contact list on its own and hands the answered ones to your agents. ICTContact runs this on Asterisk, so one campaign can work through thousands of numbers, tell a live person from a voicemail box, and connect only the real...
Building an AI voice agent no longer needs a developer. You describe the job in ordinary sentences, point the system at your existing procedures, and it starts answering calls. That part became easy this year. What didn’t become easy is everything after it:...
