Direct Inward Dialing And ICTContact
Direct Inward Dialing (DID) provided by telco companies which allow outside caller/customer to directly connect with an companies inside sales team through Private Branch Exchange(PBX). DID is an direct method of marketing, PBX consist of one or more DIDs number and it allow caller to connect the system and navigating the different extensions and departments using voice menus and other interactive response features.
The main benefits of Direct Inward Dialing is it save the time of both caller and receiver. A caller who knows the extension number where he want to reach the destination, it save the precious time of caller because caller not need to wait the receptionist or any other middle man which forward call to desired extension. So we say that DID’s is time saving method in communication.
Another big benefit of Direct Inward Dialing is cost saving method of communication. It not only save time but also save your cost. Most of the companies offer DIDs number which are toll free. It save customer cost and increase customer credibility as well.
Local and National DIDs
Companies can use DIDs in many countries to capture international customer bases. It is good method to provide your customer local as well as international DIDs to interact with you about your product and services.
Flexibility is another major benefit of Direct Inward Dialing. You can customize length of your DIDs number according to your need. You can set DIDs number of 8 digit,4 digit or 3 digit etc. Small digit number are easy to adsorb in mind.
DID And ICTContact
ICTContact’s inbound campaigns that allow Direct Inward Dialing to a supplied DID number. Once the call is received, ICTContact plays an IVR or recorded message (optionally), and forwards interested callers to Live Agents for further support.
ICTContact’s Inbound Campaign is a pioneering innovation in automated telemarketing. Inbound Campaign is one of best marketing practice because it brings genuine leads rather than reaching outbound to cold and questionable targets. Inbound campaign ensures high conversion levels at minimal cost, it does, however, take an ample commitment and patience to get you the desired results. The idea behind these techniques was to get in front of cold leads and warm them up to the point where they would try your product or service.