ICTContact, Main Features

Web-based Fax, SMS and Voice Broadcasting application
Multi-tenant platform for Enterprise / Service Providers / ITSP Smart Auto dialer and Smart Predictive Dialer capabilities Importing phone number lists / contacts for use in multiple campaigns Filtering and Categorization of contacts Scheduling of campaigns on the basis of selected days of week and particular times Separate web portals for users and Admin Set up, Configure, and Run multiple campaigns simultaneously Custom CallerID with personalized Name Answering Machine Detection also playing custom message for Answering Machines Separate messages for answering machines and live person Scalable to generate thousands of calls; capable of handling heavy loads Real-time Control of campaigns using pause and start buttons Real-time Changing of campaign parameters using edit button Real-time Management of the number of concurrent channels available for active campaigns Simple Voice Broadcast, as well as Interactive Voice Broadcasting support (press 1 voice broadcasting) Inbound Voice Campaign support for inbound telemarketing Store and display Customers Responses for results and call status data reports Multiple Technologies SIP/IAX2, Multi Codecs User-friendly web-based configuration interface Control rate of concurrent calls for multiple campaigns Web-based IVR Designer Real-time System and Call Statistics for active as well as completed campaigns Web Management Interface for uploading and creating Voice Recordings / Fax Documents / SMS Messages Support multiple audio file formats like wav, gsm etc

Call Center Features

WebRTC based webphone support for call center agents Blended Call Center functionality allows agents to receive calls External Call Center support for advanced call center functionality Queue Calls with custom Music On Hold or Pre-recorded message Single Extension or Batch of Extensions creation Forward to agent on answer without playing IVR OR forward to agent with IVR on key press

Third pary applications integeration with ICTContact

Using Rest API’s to integrate with third party applications WHMCS integration with ICTContact using REST API’s SugarCRM customer relationship management integration with ICTContact using REST API’s VtigerCRM customer relationship management integration with ICTContact using REST API’s

Business Scenarios

Automated Telemarketing Enterprise-grade Message Broadcasting Business to Business (B2B) Lead Generation Emergency Notification System Interactive Voice Broadcasting / Press 1 Campaign type Smart Predictive Dialer Customer Phone Surveys or Collections Polling Auto Dialer Mass Communications or Notifications Political Voice Broadcast Robocall Phone Reminders Community and Emergency Alerts School Notifications Non-profit Fund Raising Wedding Invitations Outbound Appointment Reminders Inbound IVR Support Emergency and Alarm Dialer Retail sales and Business Advertisements Banks Subscription Campaign Timezone based Contact Calling Inbound option in Survey Campaign CNAM Support in ICTContact Voice Feedback in Survey Campaign Queues in Agent Module Call Center Support in ICTContact DID Number as Caller ID in ICTContact Dedicated Trunk and Role Support in Autodialer ICTContact Agent Module in ICTContact CRM Integration in ICTContact Quality Option in Fax Broadcasting Rating and Routing system DID Configuration Options Security Features in ICTContact DNC Support in Email Campaign AMD Configuration in Auto dialer Invalid Choice Message Support in Auto dialer Date Scheduling in Campaigns System Logs in ICTContact