Pleased to announce the release of ICTContact Version 1.6.0, An Advance contact center software .
Following are new features offered with ICTContact Version 1.6.0 .
Preview dialing mode support
Manual dialing mode support
Advance agent portal with following new features
Click to Dial support
Call Back support
Agent based voice survey support
Voice interactions and dialogue scripts for agents
Custom IVR support in agent portal
Call dispositions support
Call transfer support
Contact management supports Push notifications
support to update remote databases.
Pull support to fetch contacts from a remote database.Custom CSV file
export supportSMS feedback
support for User configurable pace support
CNAM, HLR and OCR support