Pleased to announce the release of ICTContact Version 1.6.0,  An  Advance contact center software . 
Following are new features offered with ICTContact Version 1.6.0 .
Preview dialing mode support Manual dialing mode support Advance agent portal with following new features Click to Dial support
 Call Back support Agent based voice survey support Voice interactions and dialogue scripts for agents Custom IVR support in agent portal Call dispositions support Call transfer support Contact management supports Push notifications support to update remote databases. Pull support  to fetch contacts from a remote database.Custom CSV file export supportSMS feedback support for  User configurable pace support
CNAM, HLR and OCR support