AMD Action is available for all the campaigns offered by ICTContact.Users are given the choice to enable as well as disable this option. AMD Action: (Answering Machine Detection) provides us three options:
- Disable
- Hangup
- Message
1 .Disable
When it is disabled, it ignores Answering Machine and completes the campaign.
- Hangup
When hang up is selected, it detects AMD if found then hangup the call otherwise continue normally.
- Message
Third option is to leave message, it detects AMD if found then plays a different message and then hangup. It has another field for Message recorded for answering machine
Campaigns are smart up to some extent to identify if a person picked up a call or if it’s Answering machine, if a person picks up the call the campigns handles them differently. The user can use AMD Detection which plays different messges on the counter of a live person.