To set up a queue for your call center following are the steps:

Create Queue

  1. Login as Admin
  2. Choose Agents/Extension from the menu
  3. Fill in the information accordng to your data :

If you want to choose Agent in Forward view Agent Module in ICTContact for information

  1. Click Save

Assign extension

Once an extension has been created, you have to assign it to a user.

  1. Choose Admin, then User Management from Menu
  2. A list of created Users will be shown, choose User and click Assign Extension
  3. The available extensions will be displayed here. Choose the extension and click Assign Selected

Create Campaign

  1. Choose Campaign from menu
  2. Click on Interactive Campaign
  3. Fill all the field and in General Options, choose extension