ICTContact is advance contact center software featuring progressive dialing, multi tenant, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centers, entrepreneurs and Service Providers. ICTContact offers smart WebRTC agent based progressive dialing capabilities.
ICTContact will help you to automate your business process and integration customer relationship management system with it to facilitate your employees to keep themselves update event in real time. ICTContact offers WebRTC based agent panel to users also it support CRM Integration with contact center .
ICTContact is a multi-tenant software and it can run multiple campaigns at a time. You just have to click the start button it will do the rest of the work all by itself. You can even change the options of a campaign even if you have started it. On completion will show you the detailed statistics.