Client Management Guide — Multi-Tenant & Reseller Setup

ICTContact supports multi-tenant deployment, meaning you can host multiple clients on a single ICTContact instance. Each client gets their own isolated account with their own campaigns, contacts, agents, credit balance, and channel limit. This is designed for ISPs, telecom resellers, and managed service providers.

ICTContact Client Management showing client list with balance, plan, channels and status — Client Management — manage all tenant accounts from one admin panel

Client List Columns

Column	Meaning
Name	Client account name
Balance	Current credit balance in USD
Plan	Rate Plan assigned — determines per-minute call rates
Channels	Maximum simultaneous calls allowed for this client
Status	Active or Suspended
Operations	Edit, Manage Agents, Manage Users, Manage Extensions

Creating a New Client

Go to Client Management in the admin navigation
Click New Client
Enter client name, email, and contact details
Assign a Rate Plan (set up Rate Plans first under Billing)
Set Channel Limit — how many simultaneous calls this client can run
Add opening credit balance
Click Save

Once created, the client can log in with their own credentials and manage their own campaigns, contacts, and agents — completely isolated from other clients.

Managing Client Resources

Each client entry has 4 action icons:

Edit (pencil) — update client details, plan, channel limit, or status
Manage Agents — add/edit agents that belong to this client
Manage Users — add/edit user logins for this client
Manage Extensions — configure SIP extensions for this client’s agents

Topping Up Client Credit

Go to Billing > Payments
Find the client account
Click Add Payment
Enter the amount and payment reference
Save — the credit is added to the client’s balance immediately

Suspending a Client

To temporarily disable a client’s access without deleting their data, edit the client and set Status to Suspended. All their campaigns stop and their agents can’t log in. Reactivate at any time by setting Status back to Active.

The “master” Account

The “master” account you see in the client list is the primary reseller account with a 50-channel limit and the default rate plan. This is the base account that comes pre-configured. Your own admin campaigns run under this account.