CRM Integrations Guide

Name: ICTContact
Author: ICT Vision

ICTContact connects with major CRM platforms so your agents never have to switch between systems. Call data, dispositions, and contact updates sync automatically between ICTContact and your CRM in real time.

ICTContact Integrations page showing CRM connections including callback, SOAP API and HTTP sync — Integrations — connect ICTContact to any CRM or external system

Supported Integration Types

Type	Use Case
Callback Queue	Push inbound call data to your CRM when a call enters the queue
HTTP (REST)	Sync contacts with any CRM that has a REST API (Salesforce, HubSpot, custom)
SOAP / WSDL	Connect to legacy enterprise systems using SOAP protocol
SMS Gateway	Route outbound SMS through an external SMS provider

Supported CRM Platforms

Setting Up a New Integration

Go to Messages > Integrations
Click New Integration
Enter a name and select the integration type (callback, HTTP, SOAP, SMS)
Fill in the endpoint URL for your CRM’s API
For HTTP integrations, enter the field mappings (ICTContact field → CRM field)
Set the trigger event: on call answer, on disposition, on campaign end
Save and test using the test button

What Data Gets Synced

Contact name, phone, email
Call disposition (Interested, Converted, Not Interested, etc.)
Call duration and timestamp
Agent who handled the call
Campaign name
Call notes entered by the agent

Troubleshooting Integration Failures

Check that the CRM API endpoint URL is correct and publicly accessible
Verify API key or OAuth token has not expired
Check the CRM’s API rate limits — ICTContact may be sending too many requests during high-volume campaigns
Use the integration’s Edit screen to view the last sync status and error message