FAX Documents Guide

The FAX Documents module lets you upload, manage, and send fax documents through ICTContact’s fax campaigns. You can store PDF and TIFF files in the system and reuse them across multiple fax campaigns without re-uploading each time.

ICTContact FAX Documents list showing document names, length, quality and description — FAX Documents — manage all fax documents ready for campaigns

Document List Columns

Column	Meaning
Name	Document filename (truncated in list view)
Length	File size in pages — e.g. 245,760 Pages means a multi-page fax
Quality	Fax transmission quality: Standard or Fine
Description	Your label for the document — use descriptive names for easy identification
Operations	Edit (pencil icon) or Preview (eye icon)

Uploading a New Fax Document

Go to Messages > FAX Documents
Click New Document
Enter a name and description
Select Quality: Standard (faster, smaller file) or Fine (higher resolution, larger file)
Upload your PDF or TIFF file
Click Save

Supported File Formats

PDF — most common; recommended for documents created in Word, Excel, or any office application
TIFF — traditional fax format; use for scanned documents

Keep documents under 10MB for reliable transmission. Multi-page faxes are supported — each page is sent in sequence.

Using Documents in a Fax Campaign

Go to Campaigns Management and create or edit a campaign
Set Campaign Type to Fax
In the campaign settings, select your document from the Fax Document dropdown
Save and launch the campaign

Fax Disclaimer

Click the Fax Disclaimer button (top right of the FAX Documents page) to configure a standard footer that gets appended to all outbound faxes. This is required by law in many countries — it must include your company name, fax number, and a statement that the transmission is a fax advertisement if applicable.

Previewing a Document

Click the eye icon next to any document to preview how it will look when received. Check for formatting issues — headers, tables, and images may render differently at fax resolution (200 DPI standard).