ICTContact video tutorials
Walkthroughs of the admin panel, the agent panel and the AI voice agent, plus short feature clips.
Getting started
New to ICTContact? Watch these three first. They take you from a fresh install to a running campaign, then show the agent side and the reports.
Tutorial 1: Your first campaign in ten minutes
Tutorial 2: Agents, extensions and the agent panel
Tutorial 7: Dashboard, supervisor panel and reports
Campaigns and dialing
Which campaign card to pick, how the dialing modes work, and how calls flow through an IVR.
Tutorial 4: Campaign types and modes explained
Predictive dialer with CRM demo
Tutorial 3: The IVR designer and inbound routing
AI Voice Agent
The AI Voice Agent on real calls, including the hand-off to a live agent. It’s part of the Service Provider Edition. Read the guide.
ICTContact AI Voice Agent on real phone conversations
An AI receptionist on a real phone line
AI Voice Agent to live agent transfer
CRM and integrations
The built-in CRM, and how dispositions and outside CRMs fit together.
The built-in CRM in ICTContact
Tutorial 8: Dispositions and CRM integrations
Billing and multi-tenant
Routes, rate plans and payments, then how one system is shared between clients.
Tutorial 5: Billing, routes, rate plans and payments
Tutorial 6: Users, clients and multi-tenant setup
Service Provider Edition: multi-tenant contact center
Short clips
Under a minute each, one feature per clip.
Who’s available? Your call center live
“Call me tomorrow”: don’t let the follow-up slip
Route calls to the right team
Automated appointment reminders
IVR routing
Supervisor tools
One platform for every customer conversation
Sales CRM
Omnichannel contact center CRM
AI Voice Agent to live agent hand-off
Stop losing leads with AI
Prefer reading? Every tutorial has a written guide in the User Guide.