ICTContact provides different ways of supporting its users
ICTContact provides different ways of supporting its users
Guides
Guides (PPTs)
ICTContact provides well-written user guides to its users in the form of guides and manuals.
Videos
Screenshots
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Before you need support at all
In a contact centre the expensive failure is not the one that takes the system down, it is the one that leaves twenty agents logged in and unable to place a call. A SIP trunk that quietly stops registering does exactly that, and nothing on the server complains about it.
Customers on a yearly plan have their node monitored around the clock, trunk registrations and unreachable peers included. When something critical breaks we open a ticket on your account rather than waiting for your supervisor to phone us. What the monitoring covers.