Contact Center reporting, real time contact center statistics

Through ICTContact the admin can monitor the complete log of call activity. Campaign Monitoring Through ICTContact the admin can monitor the campaigns. It provides the detailed Campaign Summary menu through which admin can view the Total numbers of calls placed in a...

Internationalization

Multiple languages Support ICTContact supports multiple languages and it is easier for the user to manage his/her translations. It is easier for the user to switch between multiple languages with a single click. It currently supports 8 languages but you can also add...

Administration , setting Queue and extensions and user management

ICTContact provides the great capability to the admin. It has admininstration menu and the dashboard. Through admininstration menu the admin can do: User Management Through user management the admin can view the list of users, delete the user, add new user and update...