To set up a queue for your call center following are the steps: Create Queue Login as AdminChoose Agents/Extension from the menuFill in the information accordng to your data : If you want to choose Agent in Forward view Agent Module in ICTContact for information Click...
Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages...
ICTContact is a multi tenant autodialer that can send thousands of voice messages, text messages, emails and fax simultaneously through campaigns. All this data is transmitted when Trunks are configured in ICTContact. There are two ways to configure trunks: Centeral...
Inbound / Outbound Call Center Support ICTContact autodialer includes all the basic call center functionalities. A call center is a physical place or office used for receiving or making a large volume of requests via telephone. This Autodialer software fulfill both...
