ICTContact too supports Automatic Outbound campaigns that allow outward calling to a provided DID(Direct Inward Dialing) number. Whenever there is an Incoming call received, ICTContact plays an IVR or recorded message (Optional), and, on key press, ICTContact forwards interested callers to Live Agents for further support.
ICTContact’s Outbound Campaign is pioneering innovation in automated telemarketing. The outbound campaign guarantees high communication levels at minimum cost, it does, however, take an ample commitment and tolerance to get you the ideal outcomes. Outbound campaigns like Interactive/Press 1 Campaign largely focus on outbound techniques such as cold calls. The intention behind these features was to get in front of cold leads and warm them up to the point where they would try your product or services.
Outbound Survey Campaign
ICTContact Survey campaign is to make automatic surveys/surveys without human interaction. It dials DID’s(Direct Inward Dialing) number, on an answer by the recipient, ask a set of questions and records their responses from the recipient and prepares to finish both summary and detail report for further analysis.
Survey Campaign supports two kinds of calling modes:
- Outbound campaign based survey
- Inbound campaign based survey
Outbound IVR Campaign
IVR campaign dials DID(Direct Inward Dialing) number, on the answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live agent for further call dealing. This kind of campaign works like an IVR system. The user publishes incoming numbers(DIDs) and interested callers call this/these numbers and listen to a prerecorded voice message. If a caller presses the desired key, the call will be forwarded to live agents for further support.