In today’s fast-paced business world, efficient and streamlined customer interactions are crucial for the success of any organization. Call centers play a pivotal role in managing customer inquiries, resolving issues, and providing support. To enhance the...
In today’s digital world, customers expect to be able to interact with businesses in a variety of ways, including through voice, video, messaging, and collaboration tools. Unified communications (UC) is a suite of software and hardware that integrates these...
ICTContact offers smart WebRTC agent panel, real time call monitoring and control, reporting, call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web...
ICTContact provides the complete monitoring of the system where user can manage the overall campaign statistics, live campaign progress, active calls list, queue and agent statistics and system statistics. Dashboard Through dashboard admin can monitor the following:...
Agents It is same as previous extension that any agent can register on some soft phone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this extension type...
ICTContact provides different campaigns for different purposes its facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. There are many campaigns that a user can create. A...
