Leads / Contact Management in Contact Center Software

ICTContact supports contacts/lead management. The user can View Contacts / Leads Through ICTContact user can view the contacts / leads. You can also filter the desired records and can view the contact / lead of your choice. Create Contacts / Leads Through ICTContact...

Contact Center reporting, real time contact center statistics

Through ICTContact the admin can monitor the complete log of call activity. Campaign Monitoring Through ICTContact the admin can monitor the campaigns. It provides the detailed Campaign Summary menu through which admin can view the Total numbers of calls placed in a...

Internationalization

Multiple languages Support ICTContact supports multiple languages and it is easier for the user to manage his/her translations. It is easier for the user to switch between multiple languages with a single click.   It currently supports 8 languages but you can...

Administration , setting Queue and extensions and user management

ICTContact provides great capability to the admin. It has an administration menu and a dashboard. Through the administration menu, the admin can do: User Management Through user management, the admin can view the list of users, delete a user, add a new user, and...

Interactive Voice based unified contact centre

One of the most imperative telemarketing services, the Press 1 Campaign suits all organizations that need to contact a full list. Press-1 Campaign otherwise called Interactive voice broadcasting. Easy to set up, and easy to run. Press-1 Campaign calls a contact number...