ICTContact features a complete call throttling mechanism. You can set number of channels in terms of campaign, user, trunk and node. It is also possible to increase and decrease concurrent channels limits for active campaigns in real-time. Learn more about ICTContact...
ICTContact supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary. ICTContact has excellent support for multiple trunks provider / gateways....
ICTContact is built over open source Asterisk PBX as back-end telephony server. It supports SIP, IAX2 and DAHDI technologies. Furthermore, ICTContact supports almost all free codecs. Asterisk PBX supports both SIP, IAX2 and DAHDI technologies. That is why ICTContact...
ICTContact has a chart based detailing and reporting system that makes viewing and investigating, analyzing a campaign a lot simpler. You would now be able to see the contact details (contact listings) of the individuals who answered your call, and of those where the...
ICTContact also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is incoming call received, ICTContact plays an IVR or recorded message (optionally), and on key press , ICTContact forwards interested callers to Live Agents...
Ictcontact offers many impressive features to its users and real time management of options is one of them.Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...
