Both ICTBroadcast & ICTContact  are unified communications dialing  software solutions  with focus on  business automation,  ICTBroadcast  focus on full automation, it features  robocalling, voice broadcasting, fax blasting, voice surveys as well as agent based communication, complete inbound / outbound call center features and verity of business scenarios while ICTContact focus only agent and call center based communications and related business scenarios and it does not auto dialer features such as robocalling, voice broadcasting, fax blasting, It is focused on Contact Centers and CRM business automatons and related scenarios, in short we can say that ICTContact focus on human based communications  while ICTBroadcast focus on machine based communications

The main differentiating feature is  that ICTBroadcast possesses a predictive dialer feature whereas the ICTContact entails a progressive dialer. In a predictive dialer solution, there are built-in capabilities to make multiple automatic calls simultaneously, or play an IVR message as well as transferring calls to a live agent as commanded by the recipient who presses a certain DTMF key whereas a progressive dialer connects customers to agents without any automatic IVR interaction. In Progressive Mode, the dialer goes through the contact lists across several campaigns according to the pace of the user’s operations. It only makes calls when an agent is readily available to. ICTContact requires an agent to be operational. Agents make particular campaigns manually to generate leads and obtain results.

       

FEATURES

ICTContact

ICTBroadcast

Progressive Mode Support N M
Predictive Mode support M N
Email Campaign N N
Interactive Campaign M N
Inbound Campaign N N
Appointment Reminder N N
Integration Campaign N N
CRM Integration N N
Agent Campaign N N
SMS Campaign N N
Fax Blasting M N
Voice Broadcasting M N
Survey Campaign M N
Inbound Call-Center N N
IVR Studio N N
Agents based live reporting N N
Queue based live statistics N N
Agent evaluation reports N N
Live call monitoring N N
Scalable to thousands of agents N N
Scheduling M N
AMD M N
DNC N N
Custom Caller ID N N
Realtime Campaign Management M N
Multi-service Billing N N
Rates and Routes Management N N
Scalability N N
Load Balancing N N
Branding / White Label N N
CDR Reports N N