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Quick Start Guide — Launch Your First Campaign in 10 Minutes

Quick Start Guide — Launch Your First Campaign in 10 Minutes

This guide walks you through everything you need to go from a fresh ICTContact installation to a running outbound voice campaign. Follow these steps in order.

What You’ll Need Before Starting

  • ICTContact installed and accessible at your domain
  • A SIP trunk/gateway configured (your VoIP provider credentials)
  • A list of contacts to call (CSV file with name + phone number)
  • A recorded audio message (MP3 or WAV) OR text you want converted to speech

Step 1 — Add Your Gateway (2 minutes)

A gateway is your VoIP provider connection — it’s how calls actually get placed.

  1. Go to Administration > Gateways
  2. Click New Trunk
  3. Enter your SIP provider details: hostname, username, password, and caller ID
  4. Click Save and wait for the status to show Registered

If you don’t have a VoIP provider yet, sign up with Twilio, Commpeak, or any SIP provider. You’ll need their SIP credentials.

Step 2 — Upload Your Recording (1 minute)

  1. Go to Messages > Recordings
  2. Click Add New Recording
  3. Upload your WAV or MP3 file (8kHz mono WAV recommended for best quality)
  4. Give it a clear name like “Sales Intro July 2026”
  5. Save

Step 3 — Create a Contact Group & Upload Contacts (2 minutes)

  1. Go to Contacts > Contact Groups
  2. Click Add New Group, name it (e.g. “July Outbound List”), Save
  3. Go to Contacts > Contacts
  4. Click Import
  5. Upload your CSV — minimum columns required: phone (first_name and last_name optional)
  6. Map columns and select your new Contact Group
  7. Click Import — contacts are added immediately

Step 4 — Create Your Campaign (3 minutes)

  1. Go to Campaigns Management
  2. Click Add New Campaign
  3. Select campaign type: Message Campaign (for automated voice broadcast)
  4. Fill in the required fields:
    • Name — e.g. “July Sales Blast”
    • Contact Group — select the group you just created
    • Recording/Message — select the audio you uploaded
    • Gateway — select your SIP trunk
    • Caller ID — the number that appears on recipients’ phones
    • Channels — number of simultaneous calls (start with 5-10)
    • Schedule — set start/end time and calling hours
  5. Click Save

Step 5 — Launch & Monitor (2 minutes)

  1. Back in Campaigns Management, find your campaign
  2. Click the Start button (play icon)
  3. Go to the Dashboard — you’ll see Active Calls increasing as the campaign dials
  4. Check Reports > CDR after a few minutes to see call results
  5. Check Reports > Disposition Report to see outcomes

Common First-Time Issues

Problem Fix
Campaign starts but no calls go out Check gateway status — must show “Registered”. Check channel limit isn’t 0.
Calls go out but audio is silent Re-upload recording as 8kHz mono WAV. MP3s sometimes fail on older Asterisk builds.
All calls show “Failed” Your gateway rejected the calls — check SIP credentials and caller ID format (must include country code)
Campaign won’t start Check the schedule — if start time is in the past, update it to a future time
Contacts not showing after import Ensure the phone column has numbers in international format: +1234567890 or 1234567890

Next Steps

  • Set up an IVR menu to handle inbound calls
  • Add agents for inbound or blended campaigns
  • Connect your CRM to sync call outcomes automatically
  • Review the Reports Guide to track performance

Need help? Visit ICTContact Support or try the live demo.