Personal Automated Communications Using Tokens

Tokens are variables that supplant their worth powerfully while the campaign is running. Tokens have a predefined approach to utilize. IVR applications, SMS messages, and Email layouts that enable you to enter or choose tokens. Custom tokens are powerful weapons of...

Interactive Voice based unified contact centre

One of the most imperative telemarketing services, the Press 1 Campaign suits all organizations that need to contact a full list. Press-1 Campaign otherwise called Interactive voice broadcasting. Easy to set up, and easy to run. Press-1 Campaign calls a contact number...

MultiTenant Support

ICTContact is a web-based multi-tenant software that provides each user with a separate web portal and data. Through the separate web portal, each user can have multiple agents. User can manage multiple agent and can view the agent live statistics. Each user can...

Automated Outbound Dialing

Autodialer software ICTContact too supports Automatic Outbound campaigns that allow outward calling to a provided DID(Direct Inward Dialing) number. Whenever there is an Incoming call received, ICTContact plays an IVR or recorded message (Optional), and, on key press,...