Separate messages for answering machines and live person

AMD Action is available for all the campaigns offered by ICTContact.Users are given the choice to enable as well as disable this option. AMD Action: (Answering Machine Detection) provides us three options: DisableHangupMessage 1 .Disable When it is disabled, it...

AMD Support | Answering Machine Detection | Voicemail Detection

ICTContact incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection, or leave different messages for answering machines, according to requirements. ICTContact has built-in support for Answering Machine Detection (AMD). This feature...

Custom Caller ID with Personalized Name

ICTContact allows to its user to set Custom Caller ID that changes the outgoing Caller ID according to the destination. This allows users to be identified as if they are dialing from their personal phones. This could also be used to hide the identity of the caller...

Set up, Configure, and Run multiple campaigns simultaneously

Where ICTContact offers us many brilliant features, running multiple campaigns is one of the most likeable feature. You can run more than one campaign and save your time. The first step for this is to Set up the campaigns. You need to login to your your account and...

Separate web portals for users and Admin

ICTContact is a web based multi-tenant package which provides a user panel and an admin panel and both can perform various operations. A user can manage his contacts, manage voice recordings, manage fax documents, make payments, view his/her balance and view call...