ICTContact provides the complete monitoring of the system where user can manage the overall campaign statistics, live campaign progress, active calls list, queue and agent statistics and system statistics. Dashboard Through dashboard admin can monitor the following:...
Multiple languages Support ICTContact supports multiple languages and it is easier for the user to manage his/her translations. It is easier for the user to switch between multiple languages with a single click. It currently supports 8 languages but you can...
ICTContact provides great capability to the admin. It has an administration menu and a dashboard. Through the administration menu, the admin can do: User Management Through user management, the admin can view the list of users, delete a user, add a new user, and...
One of the most imperative telemarketing services, the Press 1 Campaign suits all organizations that need to contact a full list. Press-1 Campaign otherwise called Interactive voice broadcasting. Easy to set up, and easy to run. Press-1 Campaign calls a contact number...
ICTContact provides REST-based APIs to integrate it with third-party applications and automate the process. The REST API provides the external interface to call out the important functions of the ICTContact and integrate them with the third party. ICTContact provides...
Any operation performed in ICTContact will be recorded and a complete record of all the operations is kept for the user. System log file in ICTContact maintains a log of events that helps in monitoring, administering and troubleshooting the system in addition to...
