In today’s hyper-connected world, customer experience (CX) is the battleground for brand loyalty. Think about your own experiences – a single frustrating interaction with a contact center can sour your perception of an entire company. For businesses, then,...
Introduction: In today’s dynamic and fiercely competitive business environment, ensuring customer satisfaction is of utmost importance. To meet the ever-growing expectations of customers, organizations must prioritize the delivery of efficient and effective...
Introduction: In today’s digital era, contact centers have become essential for businesses relying on top-notch customer service. These centers handle diverse customer interactions, from inquiries to complaints and support requests. However, contact centers can...
ICTContact is a comprehensive, next-generation, omnichannel contact center software solution that combines the power of predictive/progressive dialing, IVR studio, built-in CRM, WebRTC-based agent panels, and advanced business automation. Built to support service...
Pleaased to release ICTContact Version 1.7, An open source asterisk based contact center software solution with many new additions, Here you will find complete list of features and here you can explore packages and pricing information please
Pleased to announce the release of ICTContact Version 1.6.0, An Advance contact center software . Following are new features offered with ICTContact Version 1.6.0 . Preview dialing mode support Manual dialing mode support Advance agent...
