ICTContact is an advanced white lable and multi tenant contact centre solution that includes predictive dialling, progressive dialling, IVR studio, multi-tenant and white label support, inbound and outbound communications, unified communications, and CRM business automation and integration supporting Voice, SMS, and E-mail technologies for contact centres, entrepreneurs, and service providers. ICTContact provides progressive dialling capabilities based on smart Webrtc agents. It enables the service providers to provide their customers with a wide range of contact centre services. It can also be scalable to support thousands of agents and is suitable for the vast number of inbound and outbound contact centre scenarios as well as business automation. It is simple, durable, and powerful, with a user-friendly web portal for efficient communication management.
ICTContact covers all Communication Modes:
Inbound Communication:
ICTContact the unified agents-based dialer can be ongoing to support inbound calling mode, with inbound calling mode enabled, all campaigns can receive incoming calls on published DID numbers.
Outbound Communication:
ICTContact’s unified agent-based dialer originates calls to remote locations and performs the necessary operations and actions.
Dynamic Communication:
ICTContact provides a Rest API for integrating ICTContact with third-party applications to automate business processes.
ICTContact Pricing:
ICTContact has one pricing plan with a free trial and a free version. The starting price is $399.
ICTContact Enterprise Edition includes a single agent license.
ICTContact Enterprise Edition is an agent-based communication solution designed to help businesses to market their products and services using ICTContact.
ICTContact Service Provider Edition has been created to enable Internet Telephony Service Providers (ITSP) to provide cloud-based call center services to their customers, organizations, or individuals, from their platform.
Reasons to Choose ICTContact:
Unified Communication:
ICTContact is an advanced contact center solution that includes predictive dialing, progressive dialing, IVR studio, multi-tenant and white label support, inbound and outbound communications, unified communications, and CRM business automation and integration supporting Voice, SMS, and E-mail technologies.
Stable and Scalable:
The Journey of ICTContact in professional competence, reliability, and outstanding quality has yielded some notable results.
Innovative Features:
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Advanced Communication Technologies
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Unified Agent-Based Dialer
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Voice Broadcasting Software
Features of ICTContact:
Unified Contact Center Software:
ICTContact is an advance contact center solution containing predictive dialing, progressive dialing, IVR studio, multi-tenant and white label support, inbound and outbound communications, unified communications, and CRM business automation and integration supporting Voice, SMS, and Email technologies. ICTContact provides progressive dialing capabilities.
ICTContact will assist you in automating your business processes and integrating a customer relationship management system with it to allow your employees to stay up to date on events in real-time. ICTContact provides users with a WebRTC-based agent panel and CRM integration with a contact center.
Multi-tenant software:
ICTContact is a multi–tenant web–based software that provides each user with their web portal and data. Each user can have multiple agents through a separate web portal. The user can manage multiple agents and view live agent statistics. Each user can run multiple campaigns independently and impartially of one another, as well as track the progress of the campaigns.
Inbound Call Center:
ICTContact supports inbound call center functionality. Inbound calls will be received on published DID numbers and distributed to call center agents accordingly. Besides this, after playing custom IVR, these inbound calls can be sent to agents for additional support.
Outbound Call Center:
ICTContact supports a variety of outbound campaigns, such as the Agent campaign, which allows you to route calls from potential customers to queues for further assistance.
Integration:
ICTContact provides REST-based APIs for integrating and automating the process with third-party applications. The REST API provides an external interface for calling out important ICTContact functions and integrating them with third-party applications.
Monitoring of Calls:
ICTContact offers complete system monitoring, allowing users to manage overall campaign statistics, live campaign progress, active call list, queue and agent statistics, and system statistics.
Contact Management:
ICTContact supports contact management. The user can edit contact, view contacts, create contacts, delete contacts, import and export contacts, assign contacts, and remove duplicate contacts.
ICTContact Support:
ICTContact offers a variety of support options to its users, including guides, videos, and screenshots.