Internationalization

Multiple languages Support ICTContact supports multiple languages and it is easier for the user to manage his/her translations. It is easier for the user to switch between multiple languages with a single click. It currently supports 8 languages but you can also add...

Administration , setting Queue and extensions and user management

ICTContact provides the great capability to the admin. It has admininstration menu and the dashboard. Through admininstration menu the admin can do: User Management Through user management the admin can view the list of users, delete the user, add new user and update...

MultiTenant Support

ICTContact is a web based multi tenant software that provides each user with separate web portal and data. Through the separate web portal each user can have multiple agent. User can manage multiple agent and can view the agent live statistics. Each user can...

AMD Support | Answering Machine Detection | Voicemail Detection

ICTContact incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection, or leave different messages for answering machines, according to requirements. ICTContact has built-in support for Answering Machine Detection (AMD). This feature...

Custom Caller ID with Personalized Name

ICTContact allows to its user to set Custom Caller ID that changes the outgoing Caller ID according to the destination. This allows users to be identified as if they are dialing from their personal phones. This could also be used to hide the identity of the caller...