ICTContact supports contacts/lead management. The user can View Contacts / Leads Through ICTContact user can view the contacts / leads. You can also filter the desired records and can view the contact / lead of your choice. Create Contacts / Leads Through ICTContact...
Through ICTContact the admin can monitor the complete log of call activity. Campaign Monitoring Through ICTContact the admin can monitor the campaigns. It provides the detailed Campaign Summary menu through which admin can view the Total numbers of calls placed in a...
ICTContact provides the complete monitoring of the system where user can manage the overall campaign statistics, live campaign progress, active calls list, queue and agent statistics and system statistics. Dashboard Through dashboard admin can monitor the following:...
Multiple languages Support ICTContact supports multiple languages and it is easier for the user to manage his/her translations. It is easier for the user to switch between multiple languages with a single click. It currently supports 8 languages but you can also add...
ICTContact provides the great capability to the admin. It has admininstration menu and the dashboard. Through admininstration menu the admin can do: User Management Through user management the admin can view the list of users, delete the user, add new user and update...
ICTContact provides REST-based APIs to integrate it with the third party applications and automate the process. The REST API provides the external interface to call out the important functions of the ICTContact and integrate them with the third party. ICTContact...
