Through ICTContact the admin can monitor the complete log of call activity. Campaign Monitoring Through ICTContact the admin can monitor the campaigns. It provides the detailed Campaign Summary menu through which admin can view the Total numbers of calls placed in a...
ICTContact provides the complete monitoring of the system where user can manage the overall campaign statistics, live campaign progress, active calls list, queue and agent statistics and system statistics. Dashboard Through dashboard admin can monitor the following:...
Multiple languages Support ICTContact supports multiple languages and it is easier for the user to manage his/her translations. It is easier for the user to switch between multiple languages with a single click. It currently supports 8 languages but you can...
ICTContact provides great capability to the admin. It has an administration menu and a dashboard. Through the administration menu, the admin can do: User Management Through user management, the admin can view the list of users, delete a user, add a new user, and...
IVR campaign dials a number from the contact list, on answer by the recipient, play recorded message and if the recipient presses the key, it leads the recipient to a live agent for further call handling. Users can make an Inbound campaign. This sort of campaign works...
