ICTContact Blog for Product Updates, Features, and Industry Insights
Stay updated with the latest news, feature releases, and contact center trends
ICTContact Ver 1.7 released, aN Asterisk based contact center software
Pleaased to release ICTContact Version 1.7, An open source asterisk based contact center software solution with many new additions, Here you will find complete list of features and here you can explore packages and pricing information please
ICTContact Version 1.6 Released, an Advance Contact Center software
Pleased to announce the release of ICTContact Version 1.6.0, An Advance contact center software . Following are new features offered with ICTContact Version 1.6.0 . Preview dialing mode support Manual dialing mode support Advance agent...
Contact Center Software Market Emerging Trends in Year 2028
The most recent edition of the 2021 market report on Contact Center Applications Market contains 121 market data tables, maps, graphs, and statistics that are simple to understand and feature in-depth analysis. The Coronavirus Pandemic (COVID-19) has had a worldwide...
Innovation in Outbound Dialer Software Emerging & Trends
This article will help to understand why and how the demand is growing again, as well as how smart businesses are using dialers. And there are tips on how to remain competitive in the face of technical advances, policies, and best practises for outbound and lead...
Global Contact Center Software Future Trends and Market Scope
Type (Outbound, Inbound, Omni-channel), Implementation (Cloud, On-premise), Provider (Professional, Managed), End-user Company (IT and Telephony, Healthcare, Retail), and Geographically are divided in the Contact Center Software Market. The software of the Contact...
Contact Center Software trends in the year 2021
This year, we've all experienced our share of challenges. But many contact centers have done more than simply adjust to these modifications by using technology that empowers their agents. They have faced them head-on and transformed operations to provide the service...
ICTContact vs ICTBroadcast Comparing Communication Features
ICTContact is an advanced, white-label, multi-tenant contact center software that goes beyond traditional communication tools to deliver a complete omni-channel communication experience. Designed for call centers, service providers, entrepreneurs, and enterprises,...
ICTContact Version 1.0.6 released, complete communications solution for contact centers and CRM
We are pleased to announse the release of ICTContact Version 1.0.6 which is unified communications solutions for contact centers and CRM offering verity of communications technologies and integerations options
ICTContact Advanced Contact Center Software with CRM Integration
A Customer Relationship Management (CRM) system is software that enables businesses to manage, track, and analyze all customer interactions and data in one centralized platform. It helps organizations monitor leads, streamline communication, and improve sales...
How to start a new agent campaign from ICTCRM
ICTContact is advance contact centre solution, It is progressive dialer and multi tenant application featuring CRM related buisness automation and integeration also it supports Voice, SMS, Email communications . ICTContact suites entrepreneurs as well as Service Providers. ICTContact offers smart webrtc agent panel, real time call monitoring and control, reporting , call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Progressive Mode support in ICTContact contact center software
ICTContacts Contact Center features progressive dialling mode support with WEBRTC based webphone support
Backup & Failover
ICTContact Contact Center software features regular backup and fail-over strategies to empower its business users to offer better services to their customers with confidence and quality
Security measures taken in ICTContact Contact Center software
ICTContact Contact Center deploy advance features and security measures to make it perfect and secure solutions available in market
Performance & Scalability of Contact Center
ICTContact Center is highly reliable, available and scale able contact center software solution capable to sustain under high loads
Law Compliance
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact
Leads / Contact Management in Contact Center Software
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact
Contact Center reporting, real time contact center statistics
ICTContact Contact center features both summarized as well as detailed reporting , call details records, logs as well as real time call monitoring and live statistics
Call monitoring and real time queue and agent statistics of ICTContact contact center
ICTContact Center features advance contact center monitoring, management and reporting features, it support queue and agent real time statistics as well as overall campaigns and system statistics
Internationalization
ICTContact Contact Center software features multilingual support also it features multiple time zone support , each user can be configured custom time zone support
Administration , setting Queue and extensions and user management
ICTContact contact center administration and management facilitate admins to manage users , manage queues and extensions also DID’s , ICTContact facilitates admin to manage and allocate his resources very well