ICTContact Blogs
The Best Calling Software for Call Centers
Calling software is a type of software that helps businesses make and receive phone calls. It can be used to manage inbound and outbound calls, as well as to provide customer support. Calling software can be a valuable tool for businesses of all sizes, but...
The Benefits of Using an Open Source Contact Center
An open source contact center is a software application that allows businesses to manage and track customer interactions. It can be used to handle inbound and outbound calls, emails, and chat messages. Open source contact centers are typically more...
The Ultimate Guide to Call Center Software for Businesses
In today's digital age, customers expect to be able to interact with businesses in a variety of ways. They want to be able to call, email, chat, and social media message businesses whenever they need to. Call center software can help businesses meet these...
Contact Center Software: The Ultimate Guide for Businesses of All Sizes
Contact center software is a suite of tools that helps businesses manage their customer interactions. It can be used to handle inbound and outbound calls, emails, chat, and social media messages. Contact center software can help businesses improve customer...
ICTContact, A Multi tenant and white label Contact Centre Software
ICTContact is an advanced white lable and multi tenant contact centre solution that includes predictive dialling, progressive dialling, IVR studio, multi-tenant and white label support, inbound and outbound communications, unified communications, and CRM...
ICTContact Ver 1.7 released, aN Asterisk based contact center software
Pleaased to release ICTContact Version 1.7, An open source asterisk based contact center software solution with many new additions, Here you will find complete list of features and here you can explore packages and pricing information please
ICTContact vERSION 1.6 RELEASED, aN Advance contact center softare
Pleased to announce the release of ICTContact Version 1.6.0, An Advance contact center software . Following are new features offered with ICTContact Version 1.6.0 . Preview dialing mode support Manual dialing mode support Advance...
Contact Center Software Market Emerging Trends in Year 2028
The most recent edition of the 2021 market report on Contact Center Applications Market contains 121 market data tables, maps, graphs, and statistics that are simple to understand and feature in-depth analysis. The Coronavirus Pandemic (COVID-19) has had a...
Innovation in Outbound Dialer Software Emerging & Trends
This article will help to understand why and how the demand is growing again, as well as how smart businesses are using dialers. And there are tips on how to remain competitive in the face of technical advances, policies, and best practises for outbound and...
Global Contact Center Software Future Trends and Market Scope
Type (Outbound, Inbound, Omni-channel), Implementation (Cloud, On-premise), Provider (Professional, Managed), End-user Company (IT and Telephony, Healthcare, Retail), and Geographically are divided in the Contact Center Software Market. The software of the...
Contact Center Software trends in the year 2021
This year, we've all experienced our share of challenges. But many contact centers have done more than simply adjust to these modifications by using technology that empowers their agents. They have faced them head-on and transformed operations to provide the...
Comparison b/w ICTContact & ICTBroadcast
Both ICTBroadcast & ICTContact are unified communications dialing software solutions with focus on business automation, ICTBroadcast focus on full automation, it features robocalling, voice broadcasting, fax blasting, voice surveys as well as...