Call Queues Call queueing is a concept used in inbound call centers. If the number of calls increase and no agent is available then system automatically puts the calls in a queue. It is that waiting area of calls where they are put on hold and some music or recording...
Predictive Dialer In this document we have discussed that how we have implemented the predictive dialer capability in ICTContact. while implementing predictive dialling behaviour we faced two question. How many channels a campaign need ? and When we need to dial new...
ICTContact also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is incoming call received, ICTContact plays an IVR or recorded message (optionally), and on key press , ICTContact forwards interested callers to Live Agents...
To set up a queue for your call center following are the steps: Create Queue Login as AdminChoose Agents/Extension from the menuFill in the information accordng to your data : If you want to choose Agent in Forward view Agent Module in ICTContact for information Click...
Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages...
ICTContact is a multi tenant autodialer that can send thousands of voice messages, text messages, emails and fax simultaneously through campaigns. All this data is transmitted when Trunks are configured in ICTContact. There are two ways to configure trunks: Centeral...
