Agents It is same as previous extension that any agent can register on some soft phone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this extension type...
Inbound/Outbound Call Center Support ICTContact autodialer incorporates all the fundamental call center functionalities. A call center is a physical spot or office utilized for accepting or making an enormous volume of solicitations/requests by means of telephone....
Voice Feedback Survey Campaign Survey campaign enables you to run automatic voice-based surveys asking recipients multiple questions ( pre recorded ) , to which they respond by pressing digits on their telephone keypad. Voice feedback feature in Survey campaign allows...
Survey Campaign ICTContact Survey campaign is to make automatic survey/polls without human intervention. You can add survey campaign in a few steps. It dials number from contact list, on answer by the recipient, asks set of questions and records their responses from...
When running telemarketing and auto-dialling voice broadcasting campaigns , Admin have to make sure that recipients / customers receives these call in proper and suitable time also there are legal restrictions in some countries to communicate people or business in...
Non profit fund raising firms can use ICTContact to create awareness about their firm as well as about the cause they are raising their funds for. People always want to know that if they are donating or giving charity to a firm or NGO are they honest ? Will this money...
