Following is list of API’s we provide to integrate with third party application to achieve full automation and seamless functionality. REST API This REST API provides external interface to call some important functions of ICTContact. ICTContact defines 3 classes...
ICTContact allows user to manage Extensions, Trunks, DIDs, Recordings, SMS and Faxes. All these options are required when user need to create a campaign. In other words, whenever user want to create a campaign of his/her choice, user first needs to come to settings to...
ICTContact includes basic call center functionalities and can be integrated to work with an external call center for further support. Built-in Inbound and Interactive campaigns have all the ingredients of a call center auto dialer software solution. ICTContact allows...
ICTContact brings another amazing feature for call centers and Agents! Web Phone. What is a WebPhone? and How does it help Agents? A Webphone is WebRTC based phone that allows agents to receive calls using their browsers without any additional hardware or software....
Recording is an area where user will upload recordings or audio files. Thesefiles could be messages, survey questions, introductory message etc. If user don’t have recordings. Don’t worry, system also provides user with TTS (text-to-speech) feature. Select...
ICTContact has chart based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact details (contact list) of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown error)....
