BLOGS

Recently we have successfully integrated Vtiger CRM with ICTContact using REST API of ICTContact, the unified autodialer software. The said integration enable user to communicate directly with his contacts / customers directly from CRM, either using general contacts...

ICTContact is a marketing and broadcasting autodialer software solution. ICTContact use open source asterisk gateway in back end. ICTContact is a unified broadcasting communication software solution, it broadcast sms , voice, email and fax. ICTContact support Voip and...

ICTContact has released a new billing module for ICTContact Service Provider edition. This module will allow to be used as Client Management and Billing front-end for Auto Dialer service, After integration with WHMCS system will be able to provide a complete business...

ICTContact provides different campaigns for different purposes its facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. There are many campaigns that a user can create. A...

ICTContact allows user to manage Extensions, Trunks, DIDs, Recordings, SMS and Faxes. All these options are required when user need to create a campaign. In other words, whenever user want to create a campaign of his/her choice, user first needs to come to settings to...

You may not guess if you have been in a queue or the purpose of queues in call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed after...

ICTContact includes basic call center functionalities and can be integrated to work with an external call center for further support. Built-in Inbound and Interactive campaigns have all the ingredients of a call center auto dialer software solution. ICTContact allows...

Primary tabs Log in(active tab)Request new password Username * Enter your ICTBroadcast username. Password * Enter the password that accompanies your username.

ICTContact brings another amazing feature for call centers and Agents! Web Phone. What is a WebPhone? and How does it help Agents? A Webphone is WebRTC based phone that allows agents to receive calls using their browsers without any additional hardware or software....

Recording is an area where user will upload recordings or audio files. Thesefiles could be messages, survey questions, introductory message etc. If user don't have recordings. Don't worry, system also provides user with TTS (text-to-speech) feature. Select recording...

ICTContact Auto dialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer is simple, easy to understand and is based on drag-and-drop feature. Once user has created an IVR, ICTContact...

ICTContact features a complete call throttling mechanism. You can set number of channels in terms of campaign, user, trunk and node. It is also possible to increase and decrease concurrent channels limits for active campaigns in real-time. Learn more about ICTContact...

ICTContact supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary. ICTContact has excellent support for multiple trunks provider / gateways....

ICTContact is built over open source Asterisk PBX as back-end telephony server. It supports SIP, IAX2 and DAHDI technologies. Furthermore, ICTContact supports almost all free codecs. Asterisk PBX supports both SIP, IAX2 and DAHDI technologies. That is why ICTContact...

ICTContact also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is incoming call received, ICTContact plays an IVR or recorded message (optionally), and on key press , ICTContact forwards interested callers to Live Agents...

Ictcontact offers many impressive features to its users and real time management of options is one of them.Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...

Every campaign provided in ICTContact offers its own purposes , user can set up , configure and run a campaign which is suitable according to their needs.If a user starts a campaign but realizes that some parameters need to be changed , good for him that he is using...