ICTContact Blog for Product Updates, Features, and Industry Insights
Stay updated with the latest news, feature releases, and contact center trends
Contact Center Software Market Emerging Trends in Year 2028
The most recent edition of the 2021 market report on Contact Center Applications Market contains 121 market data tables, maps, graphs, and statistics that are simple to understand and feature in-depth analysis. The Coronavirus Pandemic (COVID-19) has had a worldwide...
Innovation in Outbound Dialer Software Emerging & Trends
This article will help to understand why and how the demand is growing again, as well as how smart businesses are using dialers. And there are tips on how to remain competitive in the face of technical advances, policies, and best practises for outbound and lead...
Global Contact Center Software Future Trends and Market Scope
Type (Outbound, Inbound, Omni-channel), Implementation (Cloud, On-premise), Provider (Professional, Managed), End-user Company (IT and Telephony, Healthcare, Retail), and Geographically are divided in the Contact Center Software Market. The software of the Contact...
Contact Center Software trends in the year 2021
This year, we've all experienced our share of challenges. But many contact centers have done more than simply adjust to these modifications by using technology that empowers their agents. They have faced them head-on and transformed operations to provide the service...
ICTContact Version 1.0.6 released, complete communications solution for contact centers and CRM
We are pleased to announse the release of ICTContact Version 1.0.6 which is unified communications solutions for contact centers and CRM offering verity of communications technologies and integerations options
ICTContact Advanced Contact Center Software with CRM Integration
If your contact center and your CRM aren't talking to each other, you're doing double the work. Agents update call outcomes in one system, someone manually moves that data into the CRM, and by the time a lead gets followed up it's already gone cold. ICTContact's CRM...
How to start a new agent campaign from ICTCRM
ICTContact is advance contact centre solution, It is progressive dialer and multi tenant application featuring CRM related buisness automation and integeration also it supports Voice, SMS, Email communications . ICTContact suites entrepreneurs as well as Service Providers. ICTContact offers smart webrtc agent panel, real time call monitoring and control, reporting , call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Progressive Mode support in ICTContact contact center software
ICTContacts Contact Center features progressive dialling mode support with WEBRTC based webphone support
Backup & Failover
ICTContact Contact Center software features regular backup and fail-over strategies to empower its business users to offer better services to their customers with confidence and quality
Security measures taken in ICTContact Contact Center software
ICTContact Contact Center deploy advance features and security measures to make it perfect and secure solutions available in market
Performance & Scalability of Contact Center
ICTContact Center is highly reliable, available and scale able contact center software solution capable to sustain under high loads
Law Compliance
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact
Leads / Contact Management in Contact Center Software
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact
Contact Center reporting, real time contact center statistics
ICTContact Contact center features both summarized as well as detailed reporting , call details records, logs as well as real time call monitoring and live statistics
Call monitoring and real time queue and agent statistics of ICTContact contact center
ICTContact Center features advance contact center monitoring, management and reporting features, it support queue and agent real time statistics as well as overall campaigns and system statistics
Internationalization
ICTContact Contact Center software features multilingual support also it features multiple time zone support , each user can be configured custom time zone support
Administration , setting Queue and extensions and user management
ICTContact contact center administration and management facilitate admins to manage users , manage queues and extensions also DID’s , ICTContact facilitates admin to manage and allocate his resources very well
Automated Inbound IVR Compaign
IVR campaign dials a number from the contact list, on answer by the recipient, play recorded message and if the recipient presses the key, it leads the recipient to a live agent for further call handling. Users can make an Inbound campaign. This sort of campaign works...
Personal Automated Communications Using Tokens
Tokens are variables that supplant their worth powerfully while the campaign is running. Tokens have a predefined approach to utilize. IVR applications, SMS messages, and Email layouts that enable you to enter or choose tokens. Custom tokens are powerful weapons of...
Interactive Voice-based unified contact center
One of the most imperative telemarketing services, the Press 1 Campaign suits all organizations that need to contact a full list. Press-1 Campaign otherwise called Interactive voice broadcasting. Easy to set up, and easy to run. Press-1 Campaign calls a contact number...