ICTContact Blog for Product Updates, Features, and Industry Insights
Stay updated with the latest news, feature releases, and contact center trends
ICTContact Advanced Contact Center Software with CRM Integration
If your contact center and your CRM aren't talking to each other, you're doing double the work. Agents update call outcomes in one system, someone manually moves that data into the CRM, and by the time a lead gets followed up it's already gone cold. ICTContact's CRM...
How to start a new agent campaign from ICTCRM
ICTContact is advance contact centre solution, It is progressive dialer and multi tenant application featuring CRM related buisness automation and integeration also it supports Voice, SMS, Email communications . ICTContact suites entrepreneurs as well as Service Providers. ICTContact offers smart webrtc agent panel, real time call monitoring and control, reporting , call dispositions and campaign management capabilities. It can be scaled to support thousands of agents . It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
Progressive Mode support in ICTContact contact center software
ICTContacts Contact Center features progressive dialling mode support with WEBRTC based webphone support
Backup & Failover
ICTContact Contact Center software features regular backup and fail-over strategies to empower its business users to offer better services to their customers with confidence and quality
Security measures taken in ICTContact Contact Center software
ICTContact Contact Center deploy advance features and security measures to make it perfect and secure solutions available in market
Performance & Scalability of Contact Center
ICTContact Center is highly reliable, available and scale able contact center software solution capable to sustain under high loads
Law Compliance
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact
Leads / Contact Management in Contact Center Software
ICTContact Contact Center software features advance leads / contacts management also it features DNC list management and DNC list filtering before dialing any lead / contact
Contact Center reporting, real time contact center statistics
ICTContact Contact center features both summarized as well as detailed reporting , call details records, logs as well as real time call monitoring and live statistics
Call monitoring and real time queue and agent statistics of ICTContact contact center
ICTContact Center features advance contact center monitoring, management and reporting features, it support queue and agent real time statistics as well as overall campaigns and system statistics
Internationalization
ICTContact Contact Center software features multilingual support also it features multiple time zone support , each user can be configured custom time zone support
Administration , setting Queue and extensions and user management
ICTContact contact center administration and management facilitate admins to manage users , manage queues and extensions also DID’s , ICTContact facilitates admin to manage and allocate his resources very well
Automated Inbound IVR Compaign
IVR campaign dials a number from the contact list, on answer by the recipient, play recorded message and if the recipient presses the key, it leads the recipient to a live agent for further call handling. Users can make an Inbound campaign. This sort of campaign works...
Personal Automated Communications Using Tokens
Tokens are variables that supplant their worth powerfully while the campaign is running. Tokens have a predefined approach to utilize. IVR applications, SMS messages, and Email layouts that enable you to enter or choose tokens. Custom tokens are powerful weapons of...
Interactive Voice based unified contact centre
One of the most imperative telemarketing services, the Press 1 Campaign suits all organizations that need to contact a full list. Press-1 Campaign otherwise called Interactive voice broadcasting. Easy to set up, and easy to run. Press-1 Campaign calls a contact number...
Integration and buisness automation of contact center using rest api’s
ICTContact Contact Center support integration with third party application , open source CRM’s or any other re-known CRM using advance REST API’s , ICTContact facilitates business automation using these REST API’s
MultiTenant Support
ICTContact is multi-tenant advance contact centre and progressive dialer software solution suitable for both contact center organization and internet telephony service providers it features unified communication and CRM integeration , business automation and REST API provisioning
Automated Outbound Dialing
Autodialer software ICTContact too supports Automatic Outbound campaigns that allow outward calling to a provided DID(Direct Inward Dialing) number. Whenever there is an Incoming call received, ICTContact plays an IVR or recorded message (Optional), and, on key press,...
System Logs in ICTContact
Any operation performed in ICTContact will be recorded and a complete record of all the operations is kept for the user. System log file in ICTContact maintains a log of events that helps in monitoring, administering and troubleshooting the system in addition to...
Email Campaign | Voice, SMS, Fax And Email Campaign | Unified Communication
Now you can choose your target communication medium from a range of Voice, SMS, Fax and Email. There is no need to look for a separate platform for Email campaigns. Everything is bundled into a single software package. Learn more about Email campaign: Creating...