ICTContact Blog for Product Updates, Features, and Industry Insights
Stay updated with the latest news, feature releases, and contact center trends
Single Extension or Batch of Extensions creation
ICTContact allows user to manage Extensions, Trunks, DIDs, Recordings, SMS and Faxes. All these options are required when user need to create a campaign. In other words, whenever user want to create a campaign of his/her choice, user first needs to come to settings to...
Queue Calls with custom Music On Hold or Pre-recorded message
You may not guess if you have been in a queue or the purpose of queues in call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed after...
External Call Center | call center autodialer | Virtual And External Call Center Solution
ICTContact includes basic call center functionalities and can be integrated to work with an external call center for further support. Built-in Inbound and Interactive campaigns have all the ingredients of a call center auto dialer software solution. ICTContact allows...
User account
Sign in to your ICTContact account Log in(active tab)Request new password Your ICTContact login lives in the client portal, not on this website. Use the links above to sign in or to reset a forgotten password. If you can't get in and the reset email hasn't arrived,...
WebRTC Phone for Agents in Interactive / Press 1 campaign , ICTContact an inbound / outbound advance call center solution ICTContact Web Phone (WebRTC Agent)
ICTContact brings another amazing feature for call centers and Agents! Web Phone. What is a WebPhone? and How does it help Agents? A Webphone is WebRTC-based phone that allows agents to receive calls using their browsers without any additional hardware or software....
Support multiple audio file formats like wav, gsm etc
Recording is an area where user will upload recordings or audio files. Thesefiles could be messages, survey questions, introductory message etc. If user don't have recordings. Don't worry, system also provides user with TTS (text-to-speech) feature. Select recording...
Improved Web-based IVR Designer | Auto Dialer software
ICTContact Auto dialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer is simple, easy to understand and is based on drag-and-drop feature. Once user has created an IVR, ICTContact...
Call Throttling | Voice Broadcasting Software
ICTContact features a complete call throttling mechanism. You can set number of channels in terms of campaign, user, trunk and node. It is also possible to increase and decrease concurrent channels limits for active campaigns in real-time. Learn more about ICTContact...
Multiple Trunks | Multiple SIP Trunk Support | Multiple VoIP Gateway Support
ICTContact supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary. ICTContact has excellent support for multiple trunks provider / gateways....
Multi-tech and Multi-codec | Auto Dialer Supporting SIP, IAX2 And DAHDI
ICTContact is built over open source Asterisk PBX as back-end telephony server. It supports SIP, IAX2 and DAHDI technologies. Furthermore, ICTContact supports almost all free codecs. Asterisk PBX supports both SIP, IAX2 and DAHDI technologies. That is why ICTContact...
Agent based live Reporting | Call Detail Report (CDR )
ICTContact has a chart based detailing and reporting system that makes viewing and investigating, analyzing a campaign a lot simpler. You would now be able to see the contact details (contact listings) of the individuals who answered your call, and of those where the...
Real-time Management of the number of concurrent channels available
Ictcontact offers many impressive features to its users and real time management of options is one of them.Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...
Real-time Changing of campaign parameters using edit button
Every campaign provided in ICTContact offers its own purposes , user can set up , configure and run a campaign which is suitable according to their needs.If a user starts a campaign but realizes that some parameters need to be changed , good for him that he is using...
Real-time Control of campaigns using pause and start buttons
ICTContact has different broadcasting campaigns each targeting your telemarketing needs. These broadcasting campaigns makes it a complete unified broadcasting platform Management of Campaigns is this much easy that having only basic knowledge of computer one can...
Separate messages for answering machines and live person
AMD Action is available for all the campaigns offered by ICTContact.Users are given the choice to enable as well as disable this option. AMD Action: (Answering Machine Detection) provides us three options: DisableHangupMessage 1 .Disable When it is disabled, it...
AMD Support | Answering Machine Detection | Voicemail Detection
ICTContact incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection, or leave different messages for answering machines, according to requirements. ICTContact has built-in support for Answering Machine Detection (AMD). This feature...
Custom Caller ID with Personalized Name
ICTContact allows to its user to set Custom Caller ID that changes the outgoing Caller ID according to the destination. This allows users to be identified as if they are dialing from their personal phones. This could also be used to hide the identity of the caller...
Set up, Configure, and Run multiple campaigns simultaneously
Where ICTContact offers us many brilliant features, running multiple campaigns is one of the most likeable feature. You can run more than one campaign and save your time. The first step for this is to Set up the campaigns. You need to login to your your account and...
Separate web portals for users and Admin
ICTContact is a web based multi-tenant package which provides a user panel and an admin panel and both can perform various operations. A user can manage his contacts, manage voice recordings, manage fax documents, make payments, view his/her balance and view call...
Scheduling | Auto Dialer With Campaign Scheduling
You can schedule campaigns and can set a campaign to start and stop on a particular date, or time, as well as setting days of the week. Campaigns will automatically start and stop on the specified day and time. Scheduling allows users to control their campaigns and...