ICTContact Blog for Product Updates, Features, and Industry Insights
Stay updated with the latest news, feature releases, and contact center trends
Smart Inbound Call Center | Inbound interactive campaign | Autodialer software
ICTContact also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is incoming call received, ICTContact plays an IVR or recorded message (optionally), and on key press , ICTContact forwards interested callers to Live Agents...
Inbound IVR Support in ICTContact, the advance call center software solution
There are many features and campigns offered by ICTContact and Inbound IVR is one of them. IVR campaign dials number from contact list, on answer by the recipient, play recorded message and if recipient presses desired key, it forwards recipient to a live agent for...
Set Up Call Queue in ICTContact
To set up a queue for your call center following are the steps: Create Queue Login as AdminChoose Agents/Extension from the menuFill in the information accordng to your data : If you want to choose Agent in Forward view Agent Module in ICTContact for information Click...
The basics of a Contact Center Managment system .
Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages...
Dedicated Trunk and Role Support in Autodialer ICTContact
ICTContact is a multi tenant autodialer that can send thousands of voice messages, text messages, emails and fax simultaneously through campaigns. All this data is transmitted when Trunks are configured in ICTContact. There are two ways to configure trunks: Centeral...
Inbound / Outbound Call Center Support in ICTContact autodialer / voice broadcasting software
Inbound / Outbound Call Center Support ICTContact autodialer includes all the basic call center functionalities. A call center is a physical place or office used for receiving or making a large volume of requests via telephone. This Autodialer software fulfill both...