BLOGS

Routing of calls is important part of any system and ICTContact has powerful routing system as well as It process Call Detail record for rating purpose ICTContact GUI help user to create and manage countries, destinations , rates and routes and provide interface to...

A CRM (Custom Relationship Management) is the software helps you to track all customer information and interactions in one location to follow more leads. ICTContact is a system that can seamlessly integrates CTI with CRM. It brings all this information into one...

Agents It is same as previous extension that any agent can register on some soft phone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this extension type...

ICTContact is a multi tenant autodialer that can send thousands of voice messages, text messages, emails and fax simultaneously through campaigns. All this data is transmitted when Trunks are configured in ICTContact. There are two ways to configure trunks: Centeral...

ICTContact support a verity of ways to configure CallerID fortelemarketing campaigns, It support personal callerid per user wise, general callerid system wise random callerid from list of numbers, sequential callerid from list of numbers and it also support DID based...

Voice Feedback Survey Campaign Survey campaign enables you to run automatic voice-based surveys asking recipients multiple questions ( pre recorded ) , to which they respond by pressing digits on their telephone keypad. Voice feedback feature in Survey campaign allows...

Survey Campaign ICTContact Survey campaign is to make automatic survey/polls without human intervention. You can add survey campaign in a few steps. It dials number from contact list, on answer by the recipient, asks set of questions and records their responses from...

When running telemarketing and auto-dialling voice broadcasting campaigns , Admin have to make sure that recipients / customers receives these call in proper and suitable time also there are legal restrictions in some countries to communicate people or business in...

ICTContact subscription campaign is latest innovation in telemarketing and auto-dialling industry , It empowers managers to automatically register new customers , packages or modify existing customers or packages . ICTContact subscription campaign enables businesses...

Banks are mostly large organizations, having a large number of staff who need to interact to each other . Banks have sub branches and , branches are spread across countries mostly. To send a message to every person in your bank you can't go to each person and deliver...

Sales is a business which can succeed only if you advertise your products.Whether its a small firm or a large business organization they need a way to interact within their organization and Agent campaign does this job very well as it establishes internal connection...

ICTContact was not made just for a limited firms or a limited number of people . It is a multitenant software that will prove beneficial for everyone, even if there fields interests and goals are different , they'd still be thankful to this software for making their...

ICTContactt is a unique auto dialer that can be used as an automated appointment reminder software. Appointment reminders in simple words are devices, software application or alarms that help remind us of different events. Appointments are necessary and thus part of...

ICTcontact not only helps you in your bad times but good times too. It multi tasking features can help you , assist you to solve a particular problem.If you have planned a recreational activity like a birthday party or a wedding in three to four days . You have much...

Non profit fund raising firms can use ICTContact to create awareness about their firm as well as about the cause they are raising their funds for. People always want to know that if they are donating or giving charity to a firm or NGO are they honest ? Will this money...

ICTContact can be implemented in many fields and Schools is one of those places where it is needed the most as it has Message campaign,Survey campaign, Email campaign,IVR Campaign, Appointment campaign that can be used for schools. Normally school administrations need...