ICTContact Blog for Product Updates, Features, and Industry Insights
Stay updated with the latest news, feature releases, and contact center trends
Integration and buisness automation of contact center using rest api’s
ICTContact Contact Center support integration with third party application , open source CRM’s or any other re-known CRM using advance REST API’s , ICTContact facilitates business automation using these REST API’s
MultiTenant Support
ICTContact is multi-tenant advance contact centre and progressive dialer software solution suitable for both contact center organization and internet telephony service providers it features unified communication and CRM integeration , business automation and REST API provisioning
Automated Outbound Dialing
Autodialer software ICTContact too supports Automatic Outbound campaigns that allow outward calling to a provided DID(Direct Inward Dialing) number. Whenever there is an Incoming call received, ICTContact plays an IVR or recorded message (Optional), and, on key press,...
System Logs in ICTContact
Any operation performed in ICTContact will be recorded and a complete record of all the operations is kept for the user. System log file in ICTContact maintains a log of events that helps in monitoring, administering and troubleshooting the system in addition to...
Email Campaign | Voice, SMS, Fax And Email Campaign | Unified Communication
Now you can choose your target communication medium from a range of Voice, SMS, Fax and Email. There is no need to look for a separate platform for Email campaigns. Everything is bundled into a single software package. Learn more about Email campaign: Creating...
Security Features in ICTContact
Following are the security features provided by ICTContact : Fail2Ban Fail2ban support is added for asterisk and ssh. It scans log files (e.g. /var/log/apache/error_log) and bans IPs that show the malicious signs such as too many password failures, seeking for...
DID Configuration Options
ICTContact allows its users to perform some actions through DID Number. In DID configuration three options are provided Recording Studio This Options lets you record your voice through published DID.See More Campaign Manager You can perform operations related to...
How ICTContact Rating and Routing system works ?
Routing of calls is important part of any system and ICTContact has powerful routing system as well as It process Call Detail record for rating purpose ICTContact GUI help user to create and manage countries, destinations , rates and routes and provide interface to...
Fax Broadcasting Software, Auto Dialer for FoIP, PSTN Fax
Faxing has a re-birth since the advent of FoIP (Fax over IP) and internet telephony. It is very easy to run a Fax campaign in ICTContact, you need to upload your contact list and Fax document and run a new fax campaign , ICTContact will dials numbers from contact...
CRM Integration with CTI | Asterisk and CRM integeration | CRM integeration with Voip
A CRM tracks your customer relationships. ICTContact dials them, runs the campaigns, and writes the call outcomes back. Connect the two through CTI (Computer Telephony Integration) and you've got a contact center that actually knows who it's calling -- and updates the...
Agent module in ICTContact
Agents It is same as previous extension that any agent can register on some soft phone. However, because of the introduction of call center related features, some modification has also been made to this type of the extension. The new features of this extension type...
DID Based Caller ID support in ICTContact campagins , the unified autodialer software
ICTContact support a verity of ways to configure CallerID fortelemarketing campaigns, It support personal callerid per user wise, general callerid system wise random callerid from list of numbers, sequential callerid from list of numbers and it also support DID based...
Inbound / Outbound Call Center Support in ICTContact software
Inbound/Outbound Call Center Support ICTContact autodialer incorporates all the fundamental call center functionalities. A call center is a physical spot or office utilized for accepting or making an enormous volume of solicitations/requests by means of telephone....
Queue-Based Live Statistics
ICTContact has Chart based reporting that makes examine and easy way to analyze the campaign. You would now be able to see the contact details (contact list) those who answered your call, and of those where the call failed (because of busy, No Answer, Congestion,...
Voice Feedback support in automatic voice-based Survey Campaigns in ICTContact autodialer software
Voice Feedback Survey Campaign Survey campaign enables you to run automatic voice-based surveys asking recipients multiple questions ( pre recorded ) , to which they respond by pressing digits on their telephone keypad. Voice feedback feature in Survey campaign allows...
Inbound dialing feature in Survey Campaigns | ICTContact , the unified autodialer software
Survey Campaign ICTContact Survey campaign is to make automatic survey/polls without human intervention. You can add survey campaign in a few steps. It dials number from contact list, on answer by the recipient, asks set of questions and records their responses from...
Time Zone based restrictions on telemarketing campaigns | ICTContact autodialer scheduling
When running telemarketing and auto-dialing voice broadcasting campaigns , Admin have to make sure that recipients / customers receives these call in proper and suitable time also there are legal restrictions in some countries to communicate people or business in...
Subscription Campaign to automatically register customers at website with Voice broadcasting| Autodialer
ICTContact subscription campaign is latest innovation in telemarketing and auto-dialing industry , It empowers managers to automatically register new customers , packages or modify existing customers or packages . ICTContact subscription campaign enables businesses to...
Banks
Banks are mostly large organizations, having a large number of staff who need to interact to each other . Banks have sub branches and , branches are spread across countries mostly. To send a message to every person in your bank you can't go to each person and deliver...
Retail sales and Business Advertisements
Sales is a business which can succeed only if you advertise your products.Whether its a small firm or a large business organization they need a way to interact within their organization and Agent campaign does this job very well as it establishes internal connection...