ICTContact Blog for Product Updates, Features, and Industry Insights
Stay updated with the latest news, feature releases, and contact center trends
Enterprise grade Message Broadcasting
ICTContact is an enterprise grade software for growing and mid-market businesses.When we refere to enterprise grade software what does it really mean? everyone has a different idea of what “enterprise software” really means, and some just use it as a marketing...
Automated B2B Telemarketing Software For Call Centers: ICTContact
ICTContact is fully automated B2B telemarketing software that helps to maximize your business productivity. ICTContact service provider edition is for service providers who can provide their own online service for outbound (as well as inbound) telemarketing to...
Integration of ICTContact autodialer with Vtiger CRM to run campaigns directly from Vtiger CRM.
Recently we have successfully integrated Vtiger CRM with ICTContact using REST API of ICTContact, the unified autodialer software. The said integration enable user to communicate directly with his contacts / customers directly from CRM, either using general contacts...
ICTContact Integration With Open Source SugarCRM or SuiteCRM or Vtiger or EspoCRM
ICTContact is a marketing and broadcasting autodialer software solution. ICTContact use open source asterisk gateway in back end. ICTContact is a unified broadcasting communication software solution, it broadcast sms , voice, email and fax. ICTContact support Voip and...
WHMCS integration with ICTContact released for Auto Dialer Billing
ICTContact has released a new billing module for ICTContact Service Provider edition. This module will allow to be used as Client Management and Billing front-end for Auto Dialer service, After integration with WHMCS system will be able to provide a complete business...
Using REST-based API to integrate ICTContact with third party application and autodialer automation
Following is list of API's we provide to integrate with third party application to achieve full automation and seamless functionality. REST API This REST API provides external interface to call some important functions of ICTContact. ICTContact defines 3 classes...
Forward to agent on answer without playing IVR
ICTContact provides different campaigns for different purposes its facilitates complete campaign management for every user. Each user can manage, monitor, and run multiple campaigns separately and independently. There are many campaigns that a user can create. A...
Single Extension or Batch of Extensions creation
ICTContact allows user to manage Extensions, Trunks, DIDs, Recordings, SMS and Faxes. All these options are required when user need to create a campaign. In other words, whenever user want to create a campaign of his/her choice, user first needs to come to settings to...
Queue Calls with custom Music On Hold or Pre-recorded message
You may not guess if you have been in a queue or the purpose of queues in call center by their name but you sure have been in a queue if you called any customer care services and you were put on hold or asked to wait. The call queue is where customers are placed after...
External Call Center | call center autodialer | Virtual And External Call Center Solution
ICTContact includes basic call center functionalities and can be integrated to work with an external call center for further support. Built-in Inbound and Interactive campaigns have all the ingredients of a call center auto dialer software solution. ICTContact allows...
User account
Primary tabs Log in(active tab)Request new password Username * Enter your ICTBroadcast username. Password * Enter the password that accompanies your username.
WebRTC Phone for Agents in Interactive / Press 1 campaign , ICTContact an inbound / outbound advance call center solution ICTContact Web Phone (WebRTC Agent)
ICTContact brings another amazing feature for call centers and Agents! Web Phone. What is a WebPhone? and How does it help Agents? A Webphone is WebRTC based phone that allows agents to receive calls using their browsers without any additional hardware or software....
Support multiple audio file formats like wav, gsm etc
Recording is an area where user will upload recordings or audio files. Thesefiles could be messages, survey questions, introductory message etc. If user don't have recordings. Don't worry, system also provides user with TTS (text-to-speech) feature. Select recording...
Campaign Statistics and Reporting | Call Detail Report (CDR )
ICTContact has chart based reporting that makes viewing and analyzing a campaign much easier. You can now view the contact details (contact list) of those who answered your call, and of those where the call failed (due to Busy, No Answer, Congestion, Unknown error)....
Improved Web-based IVR Designer | Auto Dialer software
ICTContact Auto dialer is bundled with an interactive web-based IVR Designer that enables its users to design custom IVR menus as they choose. IVR Designer is simple, easy to understand and is based on drag-and-drop feature. Once user has created an IVR, ICTContact...
Call Throttling | Voice Broadcasting Software
ICTContact features a complete call throttling mechanism. You can set number of channels in terms of campaign, user, trunk and node. It is also possible to increase and decrease concurrent channels limits for active campaigns in real-time. Learn more about ICTContact...
Multiple Trunks | Multiple SIP Trunk Support | Multiple VoIP Gateway Support
ICTContact supports multiple trunks at a time. Each campaign can use more than one trunk concurrently. If a trunk is working to full capacity then the remaining trunks will be used as necessary. ICTContact has excellent support for multiple trunks provider / gateways....
Multi-tech and Multi-codec | Auto Dialer Supporting SIP, IAX2 And DAHDI
ICTContact is built over open source Asterisk PBX as back-end telephony server. It supports SIP, IAX2 and DAHDI technologies. Furthermore, ICTContact supports almost all free codecs. Asterisk PBX supports both SIP, IAX2 and DAHDI technologies. That is why ICTContact...
Agent based live Reporting | Call Detail Report (CDR )
ICTContact has a chart based detailing and reporting system that makes viewing and investigating, analyzing a campaign a lot simpler. You would now be able to see the contact details (contact listings) of the individuals who answered your call, and of those where the...
Smart Inbound Call Center | Inbound interactive campaign | Autodialer software
ICTContact also supports inbound campaigns that allow inward calling to a supplied DID number. Whenever there is incoming call received, ICTContact plays an IVR or recorded message (optionally), and on key press , ICTContact forwards interested callers to Live Agents...