ICTContact Blog for Product Updates, Features, and Industry Insights
Stay updated with the latest news, feature releases, and contact center trends
Real-time Management of the number of concurrent channels available
Ictcontact offers many impressive features to its users and real time management of options is one of them.Users can change the number of concurrent calls keeping one thing in mind that the number of concurrent channels that are specified must not exceed the given...
Real-time Changing of campaign parameters using edit button
Every campaign provided in ICTContact offers its own purposes , user can set up , configure and run a campaign which is suitable according to their needs.If a user starts a campaign but realizes that some parameters need to be changed , good for him that he is using...
Real-time Control of campaigns using pause and start buttons
ICTContact has different broadcasting campaigns each targeting your telemarketing needs. These broadcasting campaigns makes it a complete unified broadcasting platform Management of Campaigns is this much easy that having only basic knowledge of computer one can...
Separate messages for answering machines and live person
AMD Action is available for all the campaigns offered by ICTContact.Users are given the choice to enable as well as disable this option. AMD Action: (Answering Machine Detection) provides us three options: DisableHangupMessage 1 .Disable When it is disabled, it...
AMD Support | Answering Machine Detection | Voicemail Detection
ICTContact incorporates Answering Machine Detection, enabling you to hang up calls on AMD detection, or leave different messages for answering machines, according to requirements. ICTContact has built-in support for Answering Machine Detection (AMD). This feature...
Custom Caller ID with Personalized Name
ICTContact allows to its user to set Custom Caller ID that changes the outgoing Caller ID according to the destination. This allows users to be identified as if they are dialing from their personal phones. This could also be used to hide the identity of the caller...
Set up, Configure, and Run multiple campaigns simultaneously
Where ICTContact offers us many brilliant features, running multiple campaigns is one of the most likeable feature. You can run more than one campaign and save your time. The first step for this is to Set up the campaigns. You need to login to your your account and...
Separate web portals for users and Admin
ICTContact is a web based multi-tenant package which provides a user panel and an admin panel and both can perform various operations. A user can manage his contacts, manage voice recordings, manage fax documents, make payments, view his/her balance and view call...
Scheduling | Auto Dialer With Campaign Scheduling
You can schedule campaigns and can set a campaign to start and stop on a particular date, or time, as well as setting days of the week. Campaigns will automatically start and stop on the specified day and time. Scheduling allows users to control their campaigns and...
Contacts Management | Voice Broadcasting Software
ICTContact boasts an excellent contact management and filtering system. You can categorize and manage contacts destination-wise, filter duplicate and invalid contacts, and also import contacts from external files in CSV format. You can also add contacts manually....
How to prepare Telephone Number List / Contact list
Contact Lists can be prepared using following methods 1. Manually adding contacts First you need to add a contact group Click Contacts ==> Contact Group ==> Add new group Enter name of group and select desired regions, countries and destinations Click Save...
Multi-tenant platform for Enterprise / Service Providers / ITSP
ICTContact service provider (SP) edition has all the features of enterprise-grade software for its customers who want to become Internet Telephony Service Providers (ITSPs) and want to provide their own broadcasting services (such as voice, sms, fax and email) to...
Unified Broadcasting | Unified Communications Autodialer Software
ICTContact is a web-based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting and Voice broadcasting. ICTContact offers smart autodialer and smart predictive dialer capabilities. Learn more about ICTContact...
Unified Broadcasting | Unified Communications Autodialer Software
ICTContact is a web-based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting and Voice broadcasting. ICTContact offers smart autodialer and smart predictive dialer capabilities. Learn more about ICTContact...
Unified Broadcasting | Unified Communications Autodialer Software
ICTContact is a web-based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting and Voice broadcasting. ICTContact offers smart autodialer and smart predictive dialer capabilities. ICTContact has different...
Automated B2B Telemarketing Software For Call Centers: ICTContact
ICTContact is fully automated B2B telemarketing software that helps to maximize your business productivity. ICTContact service provider edition is for service providers who can provide their own online service for outbound (as well as inbound) telemarketing to...
Direct Inward Dialing And ICTContact
Direct Inward Dialing And ICTContact Direct Inward Dialing (DID) provided by telco companies which allow outside caller/customer to directly connect with an companies inside sales team through Private Branch Exchange(PBX). DID is an direct method of marketing, PBX...
Call Queue in ICTContact Interactive voice broadcasting campaigns
Call Queues Call queueing is a concept used in inbound call centers. If the number of calls increase and no agent is available then system automatically puts the calls in a queue. It is that waiting area of calls where they are put on hold and some music or recording...
ICTContact with complete inbound / outbound call center and predictive dialer capabilities
Predictive Dialer In this document we have discussed that how we have implemented the predictive dialer capability in ICTContact. while implementing predictive dialling behaviour we faced two question. How many channels a campaign need ? and When we need to dial new...
WebRTC Phone for Agents in Interactive / Press 1 campaign , ICTContact an inbound / outbound advance call center solution
ICTContact Web Phone (WebRTC Agent) ICTContact brings another amazing feature for call centers and Agents! Web Phone. What is a WebPhone? and How does it help Agents? A Web phone is WebRTC based phone that allow agents to receive calls using their browsers without any...